[Resolved]  Ttk Health Care Service — NOT READY TO REIMBURSE MONEY

Hi Team
My mom had gone through a sudden heart attack in the month of January, for the overall medical treatment the total amount spent was 145000 in which an amount of Rs 112000 was paid by the health insurance taken by my brother in his office and the rest of the amount I paid it in cash and got the original bills from the hospital for the amount of Rs.33000. send the bills to ttk through courier to Chennai.
I got a confirmation call from TTK after 10 days saying that they have received the documents and they would get back to me as soon as possible with the update, after all this I waited for 2 months and they dint bother to turn up, and when I used to call them the customer service people were soo rude to me also dint know how to speak in English and they were never helpful, after all this pain I got in touch with one TEAM MANAGER Kartik and he gave me an assurance that since it was Sunday he will arrange a call back from the Chennai group on Monday without fail, but no one turned up, and then when I again tried to contact them on Tuesday one of the executive told that the account has been closed as the original bills were not sent to them and when I shouted at them they said that they will send an email regarding the same, I waited for an email for 8 days but no go, finaly I got a post form then saying that the account is closed due to the following reasons : 1)Need all doctor’s prescription issed before hospitalization, tell me will I dream that my mom would get heart attack and I will need to do her check up and have this prescription with me, 2) need trating consultant to explin the past medical history about the patient, we have sent the entire details that too the original copies to the insurance company but still they want what I don’t know, 3) need original proper numbered main with payment receipt, we have sent all the details for the 33000 cash that was paid and the original receipt of it still they want it. I have wasted enough of money with all this problems. I had taken this insurance plan for my mom last year in the month of july and was told that I will be getting cover up to 1 lakh, btu they are all useless, thye only know to make false promises to people. I am a widow and the money means a lot to me cause I am a single parent and these people have given me a lot of trouble, please take proper actions againt them and please help me out, I am really in need of this money and they are not ready to do it, please it’s a humble request please help me out
I had return an email to them as well and one MS SHANTI & Mr. Karthick.R replied that they wanted my card number, I also replied to them with the card number but still they have not come back to me
My TTK card number is : CHE-NI-GH[protected]A
CLAIM NO : CHE-01-08-CN-L54505

PLEASE HELP ME OUT WITH THESE PEOPLE I AM REALLY TIRED OF CALLING THEM END NUMBER OF TIMES AND REACHING THERE STUPID CUSTOMER CARE EXE AND THEY SPEAKING RUDELY, PLEASE HELP ME I M REALLY IN NEED

REGARDS
Syeda Hajira