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[Resolved]  Ttk Healthcare Services — Extreme delay in process

Dear Sir / Madam,
I had applied for claim for my United India Insurance company health card. TPA for the same was TTK. I had submitted all the required documents, as asked, but still I am waiting for the claim, to be passed since last 2 months.

Normal process for claim is only 10 days. I did not even recieved any response for my emails. At call center they only request to call after 4-5 days.

They even register complaints and give complaint no. When we give reference of this complaint no, after few days, they reply that it was not registered then and simply handover new complaint no. This is an unprofessional working and they dont care at all for their customer.

I dont know if it is actually TTK or United India Insurance company, which is playing with me.

I am just struck, because of some unknown reason, and the most important is No proper authentic reply.

With Regards

Alok Bhatnagar
Complaint marked as Resolved Aug 14, 2020
Complaint comments  14 CommentsShareTweet

Comments

Dear Sir / Madam,
I had applied for claim for my United India Insurance company health card. TPA for the same was TTK. I had submitted all the required documents, as asked, but still I am waiting for the claim, to be passed since last 6 months.

Normal process for claim is only 10 days. I did not even recieved any response for my emails. At call center they never take call .

They never register complaints. This is an unprofessional working and they dont care at all for their customer.

I dont know if it is actually TTK or United India Insurance company, which is playing with me.

I am just struck, because of some unknown reason, and the most important is No proper authentic reply.

With Regards
kamal kishore vyas
Dear Sir / Madam,
I had applied for claim for my United India Insurance company health card. TPA for the same was TTK. I had submitted all the required documents, as asked, but still I am waiting for the claim, to be passed since last 2 months.

Normal process for claim is only 10 days. I did not even recieved any response for my emails. At call center they only request to call after 4-5 days.

They even register complaints and give complaint no. When we give reference of this complaint no, after few days, they reply that it was not registered then and simply handover new complaint no. This is an unprofessional working and they dont care at all for their customer.

I dont know if it is actually TTK or United India Insurance company, which is playing with me.

I am just struck, because of some unknown reason, and the most important is No proper authentic reply.

With Regards

bunty wallia
Dear Sir / Madam,
I had applied for claim for my United India Insurance company health card. TPA for the same was TTK. I had submitted all the required documents, as asked, but still I am waiting for the claim, to be passed since last 2 months.

Normal process for claim is only 10 days. I did not even recieved any response for my emails. At call center they only request to call after 4-5 days.

They even register complaints and give complaint no. When we give reference of this complaint no, after few days, they reply that it was not registered then and simply handover new complaint no. This is an unprofessional working and they dont care at all for their customer.

I dont know if it is actually TTK or United India Insurance company, which is playing with me.

I am just struck, because of some unknown reason, and the most important is No proper authentic reply.

With Regards

ritesh kumar
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WORST SERVICES OF TTK SERVICES

I HAVE ALSO FACED THE SAME SITUATION WITH TTK BEING CORPORATE CUSTOMER INSURANCE PLANS

hOWEVER I WILL TAKE UP THE CASE WITH

I WILL SUGGEST DO NOT BUY SERVICES OF TTK
MOHAN
they are very fraud people i have ever come across
Sir,
I just want to know WHICH FORM should be submited after hospitalisation bills are settled by Hospital. I mean th post discharge bills paid by me direct . In my case since I am a RBI employee i understand i am eligible for reinbursement for post hospitalisation up to 60 days. Pl clarify.
DIVAKARAN.K
RBI OFFICER
RTD TVPM
I am aggre, with these comments, I am also facing same situvation with TTK since 8 months onwards, warrest TTK.
TTK is one of the worst service provider in mumbai city.
People are just tried and frustrated with their claim processing and delays which takes on an average more then 100 days for any simple claim.
Their call centre simply replies claim under process without any concrete reply on any querry and they never never transfer trlephone lines to senior personnel or the persons whose names appears on policy documents who is responsible for the claim process.Their sterio type reply is they have not received money from insurance co or claim file is refered to insurance company which are very vague, wrong, misleading and irelevant.
Even if you complain/inform to their banglore h o, there is no response /reply/e mail or tel call which they boast on their home page.Even their home page is not fully informative on claim/grievance redressal .No responsible persons names appear for claim redressal or grievance matter.
Maximum hospitals in mumbai city are not accepting ttk cards for cash less as compared to other tpa s.
On website they are self boasting about settlement within 7 days of receipt of all documents but actual processing practise is totaly reverse.As a matter of fact a person will develop hypertension and insomnia once he comes in clutches of ttk.
It is a matter of great surprise how and why all insurance companies and even irda are bearing and dealing with ttk in spite of knowing about this fact very well.
After all it is policy holders rights we are talking about as written by irda in their preamble and still they are cool/silent on this issue.
Any one can visit their office and check themselves how pathetic situation is on settlement of claims and issue of i d cards basis.
Hope some body will listen in hyderabad or south block in the name of public/by the public and for the public
Out valid date and renewal of ttk health card.
please send my ttk health card with expair date.
please inform the valid date and ttk health card .
I am shankar das & I too had applied for claim (Claimant Name : Golak Das) for my New India Assurance company mediclaim policy. TPA for the same was TTK. I had already submitted all the required documents, as asked prior, but still I am waiting for the claim, to be passed since last 3 months.

As per the claim settlement procedure mentioned in the TTK site, Normal process for claim is only 7 days. I did not even recieved any response for my phone calls. At call center they only hear my calls but no proper feedback is being provided, Only they say you clain is under process. This is happening since 2 1/2 months.

I am really frustrated with their service. so please help me out to get my claim amount as early as posible.

I am in a pathetic situation.
I am Neelam Goyal. I have TTK inurance with TPA "Oriental insurance" from my company.I have applied for claim with all origianl documents on 12th of April and sent several requests to TTk people. but they replied that they have not received the documents in original. The documents they asked in orginal in their query have already been sent in original. I wrote to them that i do not have any orignianl document with me and in case they need the original, they need to return back the doucment sent to them back to me so that i can resubmit them in orginal. I even esclated to TTK manager and he called me 15 days back and told me that he will look in to my file but later after my several reminders, he did not respond to email nor he called.
My insurance details are
Group Id : A0912
Policy Number : 421300/2011/ACCENTURE-POLICY1
user id : 10525627

I am really in a mess of this organization. they are big frauds. Please help me out.

The doucments they are asked are as below:
Please find the below status for BLR-0411-CL-0004596 Short fall need to be submit to process the claim NEED ORIGINAL DISCHARGE SUMMARY & ORIGINAL INPATIENT BILL ON HOSPITAL LETTER HEAD WITH SEAL & SIGNATURE, NEED BREAKUP FOR PHARMACY & OT CONSUMABLES


Current status with TTK:
Claims Details [ NEELAM GOYAL ][ BLR-OI-A[protected]A ]
Claim Details
Shortfall
Disallowed Bill

Claim No.: BLR-0411-CL-0004596 Received Date / Time: 20/04/2011 12:00 AM
Admission Date / Time: 03/04/2011 10:00 AM Discharge Date / Time: 05/04/2011 06:00 PM
Hospital Name: INAMDAR MULTISPECIALITY HOSPITAL Claim Type: Member
Claim Settlement No.: Settlement Date / Time:
Status: Required Information (Click "Shortfall" hyperlink for more information)
Requested Amt. (Rs.): 66809 Approved Amt. (Rs.):
Remarks:

Please call me i[censored] need any information at [protected].
Hi friends it seems like lot of People have faced the misconduct of TTK Healthcare services as in my case . YOu can also register your complaints agaings TTK on the IRDA website at the following url . The more complaints they get the more they will look into the inappripriate working tactics of TTK healthcare services . http://www.igms.irda.gov.in/LoginPH.aspx .

Regards
Shailendra Shukla

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