TTK Healthcare Services, India — claim is not processed since 4 months

Address:

Bangalore, Karnataka

I have a policy with ICICI lombard life insurance and the TPA is TTK healthcare services.
The policy details are
Policy Number: 4034/fpp/04191271
card number : IHPN[protected]/01.

Claim reference number : L849669

I have claimed for reimbursement on 11-Dec-2009 month. As per the policy they are supposed to clear it in withing 10 working days. Now it is almost 4 months over, still there is no response from them.
Every time when I make a call to customer service help desk, I am hearing the same words that "It is in process". This is happening since three month. Due to this I am loosing the interest on my money since almost 4 month.

Please help me on this regards and make them to settle my amount as early as possible.

Thanks & Regards
Venkat