[Resolved]  Two Wheeler Loan — Non receipt of NOC

Sir,
My mother(NA Padmini, Neduveli house, Ayyampuzha P.O, Ernakulam- 683581) had a two wheeler loan in your Cochin branch Agmt No[protected] for vehicle No KL 7 BA 2388. The repayment completed in the month of Jan 2009 and my mother alongwith me settled the balance amount Rs. 2542/- on 17 Apr 2009 with some penal waiver. The office staff told us that the settlement may take another two months and we will be informed the matter within two months. Since there was no communication from your Cochin office I registered a telephonic enquiry on 17 Jul 2009 and the reply was not at all satisfactory. I then went to your Cochin office directly on 19 Jul 2009 and I have been informed that still the computer showing above Rs.600/- arrears. Since I am from a Defence Services background I simply cannot digest such type of mismanagements in any office. I couldnot understand what the staff doing? Incidently I met with a another person telling me that he closed his loan eight months back still making up and downs then. Since I went in your office on 19 Jul 2009, neither I have been called back nor I received any infromation from your good office. The vehicle has already been sold and we face difficulties in settling the deed and deface our image. We request to look into the matter urgently and issue NOC in faster means.
Thanking you in anticipation,
Yours faithfully,
NA Anilkumar.