[Resolved]  Uninor — Cheating

Address:Pune, Maharashtra

Hi, I am Roshan Singh and I have a prepaid connection o[censored]ninor with no([protected]). I purchased 50rs voucher card with serial no [protected] on 14th may but i tried a lot it was not getting sucessfull and was getting reply to contact customer care. So when i returned to my home from office at 1.30am(15th may) i called up customer care on 198 complaint no. I told the issue to the agent, he asked the serial no i gave him the num then he said voucher is valid and then initially he said try it again after sometime or tomorrow, then suddenly he said wait please hold the line for 60 sec, so when he came back he said please tell me the voucher no, I asked him "why you need voucher no". He said, voucher is barred so i will unbarr it. I asked him his name he said my name is rushikesh and try that voucher after 4 hours. It was late by that time so when i woke up at 6.30 i tried that, but i was shocked when I saw the error like" voucher is already used". I called up the customer care and spoke to many agents starting with satish, kajal and again kajal but they were not ready to transefer the call to superviosor and disconnected the call. So atlast kajal transfered the call to mayur( senior CSA) and i said him everything, then he said definately your 50rs refund will be credited in your account by 10.30am but still it dint happened. So again I spoke with Mahesh vaidya on 198 in evening and he said yes you will definately get the refund in 1 or 2 hours as he had confirmed with mayur also, but still nothing happened and I had to recharge online by 50rs as i dint had time to go to shop again. On 16 morning i again called up customercare and spoke to superviosor sunnet on 121, he also said the same thing that I am sorry it very embarrassing and all and definately 50rs will be refunded in the account very soon. I need the refund but no help! But till now nothing has happened. I am really very very disappoined that customer is treated like this and they fool us like this when we need some help from them. It has really hassed me. Please help me. Thanks!

Regards,
Roshan Singh
[protected]
roshan.[protected]@yahoo.co.in
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Aug 13, 2020
Complaint marked as Resolved 
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They are cheating, they say it is 29 paise for local but get charged 49 paise / minute

the VAS sucks... :((( !!

they say if you pay 69 RS we can speak 30 mins to us.. ispoke only 663 seconds which is 10 mins and got charges 65 rs.

the message will not go and if it goes it goes 10 times to the recipient :(

they dont respond to queries and the back-end team will update but nothing happens.

most of the time we cannot reach the number "gets its busy ".

done n number of calls to uninor and sent n number of mails there was no any proper response.


i think we should sue this company for cheating .
I bought ur connection the day u launched your services in tamilnadu. my number is [protected]. my name is balaji thangavel.
I think you do not have professionals in solving problems. Out going calls for my number is not available since three days. i contacted the retailer who sold the sim to me, and he contacted the distributor in turn and they said that the problem will be solved in 10 mins. but its now three days. Nothing has been solved. you people do not know what customer care is i think.

The following are the numbers i contacted for help.

[protected]
[protected]
[protected]

please give them proper training

please tell me if i can throw the sim out or just continue using ur service.??

--
With warm regards
BT
I curse to Uninor and even broke the sim card due to their hopelessness. Never take this sucking connection.
Dear Sir,
I had taken a prepaid Uninor connection on 07/01/2010 from kakinada ,East Godavari District, AndhraPradesh ,I submitted my documents alsoupto now my sim is not activated...sim no:[protected] and given mobile no:[protected]...I expect a good service from uninor,unfortunately you did bad...so many times i asked the shop keeper to make it active..he says the doing..doingggg.....This is my sincere request please activate the sim..........Hope you can solve this problem
Dear Sir,
I had taken a prepaid Uninor connection on 07/01/2010 from kakinada, East Godavari District, AndhraPradesh, I submitted my documents also upto now my sim is not activated...sim no:[protected] and given mobile no:[protected]...I expect a good service from uninor, unfortunately you did bad...so many times i asked the shop keeper to make it active..he says that doing..doingggg...This is my sincere request please activate the sim...Hope you can solve this problem
Dear sir
I am a retailer from Bangalore Karnataka State my shop name is UNIQUE MOBILE CARE. I have activated around130 numbers with first recharge of Rs.50 in month of december 2009, and 119 activations with first recharge of Rs.50 and 53 activations in feb 2010 with the first recharge of Rs.100 & Rs.500 but till now i have not received the complete commission amount ( First recharge, CAF incentive and Slab commission) up to till date. The complete commission amount is approximately Rs.35, 000.00 but instead of this amount i have received only Rs.7, 191.00, And also they promised extra commission for 100 plus activations. Regarding this issue when i contacted with the Channal Hot Line (Customer Care) they are not giving proper resolution and regarding this issue i have raised so many Service Complaints { Dated. Jan 2010 SR.No: 1-[protected], 1 march 2010 SR.No: 1-[protected] and 4 march 2010 SR.No: 1-[protected] } and the SLA also completed but there is no response from the backend people and from any of the employees o[censored]ninor. I have completely fead up with this company and with its service. And i have complete proofs ( Service Messages) to submit for evidence. So please check out this issue and give me the resolution, If i not get any resolution from this company i'am ready to book a complaint regarding this issue in Consumer Court Forum.
Dear sir
I am a retailer from Bangalore Karnataka State my shop name is UNIQUE MOBILE CARE. I have activated around130 numbers with first recharge of Rs.50 in month of december 2009, and 119 activations with first recharge of Rs.50 and 53 activations in feb 2010 with the first recharge of Rs.100 & Rs.500 but till now i have not received the complete commission amount ( First recharge, CAF incentive and Slab commission) up to till date. The complete commission amount is approximately Rs.35,000.00 but instead of this amount i have received only Rs.7,191.00, And also they promised extra commission for 100 plus activations. Regarding this issue when i contacted with the Channal Hot Line (Customer Care) they are not giving proper resolution and regarding this issue i have raised so many Service Complaints { Dated. Jan 2010 SR.No: 1-[protected],1 march 2010 SR.No: 1-[protected] and 4 march 2010 SR.No: 1-[protected] } and the SLA also completed but there is no response from the backend people and from any of the employees o[censored]ninor. I have completely fead up with this company and with its service. And i have complete proofs ( Service Messages) to submit for evidence. So please check out this issue and give me the resolution, If i not get any resolution from this company i'am ready to book a complaint regarding this issue in Consumer Court Forum.

Regards,
UNIQUE MOBILE CARE,
Ummer Siddiq,
M.No: [protected],[protected].
Sim card ([protected]) got blocked. Asking PUK code. Please send the PUK code immediately.

Thanking you.
sir,
my name is chaitanya and my number is [protected].I have recharged with Rs.50 on 14, April, 2010 and done notthing you your self activatd caller tune and removed Rs.30 from my account this is cheating and i want my money back or else i'll stop using your srvice and it's lead to give complaint to police

Thanking you.
This is in reference to the complaint posted by you regarding the commission related issue. Your matter has been properly looked into and rectified.
We apologize for the inconvenience. In case you need assistance with anything please contact us at [protected]@uninor.in .
@ Vinayagamoorthy - This is in reference to the 'customer care' complaint posted by you. We sincerely apologize for the inconvenience caused to you. We have found that data provided by you regarding the matter is insufficient, so we request you to give all the necessary details for rectification to take place. You can contact us at [protected]@uninor.in
i have retailor in nagpur distric at parseoni. my distributer is not providing the any service in plan of company. this distibuter is not providing the sim in my counter he is cell only his shop. every retailor in his area is not satisfied on this distibuter. not providing the new skim of your company & company selsman is not sels in sim or any plan of your company plz sir solve this problem. & providing the sim in area
i want to now my uninor sim card puk code
Dear sir,On 17 dec2010 unexpectly 40rs balance was deducted from my uninor balance.when i ask at customer care repreentative tell me this problem was due to some technical fault and give me complain no.and assure me this problem will solve in36Hr.so i wait for 36hr. and last night when i call to custemor care they told me your problem will solve today21dec or 24dec.my quastion i sthat why the customer face the problem and why i suffering?till date i am not got my balance .so pls solve my problem.can i case on uninor for their negligency and my mentoly suffering?
Sim card ([protected]) got blocked. Asking PUK code. Please send the PUK code immediately.

Thanking you.
There is network issue in mumbai itself within hiranandani (pawai) .
Please do some thing, increase streangth of network.
We apologize for the inconvenience caused to you. Kindly share your Uninor number, location and e-mail address with us and we will get our team to look into this immediately.

We would also request you to follow us on Twitter (http://twitter.com/uninor) to help us quickly resolve your complaints and answer your queries.

Thanking you,
Team Uninor
Email: [protected]@uninor.in
yes even i faced same problem in hyderabad...very bad service
Date: 29/08/2011
Ref.: My uninor mobile number [protected]

Dear Sir,

This is with reference to above subject, my prepaid uninor mobile account has been debited for Rs. 30/- although I didn't activate any scheme/offer/pack. I suddenly received a SMS confirming that your Music Unlimited subscription has been activated however I don't request any such pack.

In this connection I tried to call uninor Customer Care on 121 but my call didn't connected to them. This is second time my account was debited wrongly.

Please help me to waiver my rupees. I look forward for your help.

Thanking you,
NIKUNJ MAKWANA
Please avoid taking UNINOR Mobile service. I had removed my sim from my mobile on May 1st 2011 and put it back on 26th Aug 2011, and once it started they cut 30 rupees for some Love Ki Dispensary to which i had not subscribed and when i called at their service centre they are like it has been activated on 28th June 2011 and this was a renewal charge. I'm telling him its not possible and he's like no we can't refund the money its against the company rules. Plz spread this message and avoid taking UNINOR sevice. These cheats should learn a lesson.

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