[Resolved] Uninor — Fraud:Balance transfer & leaking personal details

Lalit1112

Address:

Lucknow, Uttar Pradesh

Hi this is Lalit and my mobile no. is [protected] (up east) , Today i got a call from [protected] at 10:48 am , as a person told me that he is calling from customer care and there is offer that if i recharge my no. with 100 rs/- then company will give me 333 rs/- additional talk-value , i did my recharge at 11:55 am with 100 rs/- , after sometime same person from same no. ([protected]) made me call and told that due to server problem they are unable to transfer my balance , so i have to do it manually , he sent me a number *202*[protected]*50# , when i made that call i came to know that he had transferred my 50 rs/- ,

I want your response immediately that how he got information about my mobile number and which kind of security is for consumer ,that by simple dial a number balance has been transferred without asking for any permission, I want you to take immediately action on this case , and want your response otherwise he would do this with many of your uninor consumer,

It was my duty to inform you first , and i want my money back or any action on Both fraud mobile no. ,

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Aug 13, 2020

Complaint marked as Resolved

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Comments

jitendrakr

from Mathura, Uttar Pradesh

hi this is jitendra kumar sharma . i buy a uninor sim the no of sim card is [protected] and i recharge by 198 rupee date[protected] before i recharge by 198 rupee i call costomer care (198) after "8"O clock to know what kind of plan but he (costomer care) told that he con not told the plan you con call 50001 .So i called 50001 the computer tell at the first plan 198 if today you recharge by 198 you will received 120000 local sec. uninor to uninor, 42000 local sec. uninor to other network and 50 STD minuet today is last date of that plan to received 50 STD minuet .After that i want to recharge my no [protected] .but i can not received 50 STD minuet .So i call 198 (customer care) a lady put the call and i told every things to that lady. she (customer care) told me to wait 48 hours . so i wait 48 hours after 48 hours i can not received that 50 STD minuet .for date of[protected] I call 198(customer care) and tell to our problem he did not response me not write my complant.so I request to customer care to tell team leader so the team leader tolk to me his name was gurvander .he told me search your problem call you later. He did not response me . after that where will I go. so please give me my 50 STD minuet in my mobile sim no. [protected] as soon as possible .
thanks
regard.
Jitendra kumar Sharma
Mobile no:- [protected]