[Resolved]  Uninor — unauthorised deduction of talktime rupees balance

UNINOR — Unauthorised deduction

I bought this connection probably last month. My mobile number is [protected]. I never requested for any kind of VAS service from Uninor. But, received message from uninor saying that I have requested for MUSIC UNLIMITED service & will be activated and was received message that it was activated (15/- debited). This was happened on 10 July 2011.

Contacted customer care and got the procedure to deactivate the service and done the same . received message immediately that it was got deactivated. Amount was revereted back after this message.

Executive said that I will be receiving the deactivated message within 5hrs and will be reverted back within 48 hrs. So, I waited for this to happen on the same day (11 July) I received other message how to unsubsribe from Ur Tunes. I followd the same procedure again I haven't got any message and I waited for one day extra may be it will get credited.

But there is no change in my balance. when I contacted customer care they says I need to revert back to them within stipulated time (48 hrs) or else they can't revert the amount.
They have given 48hrs of time how can I revert back within 48 hrs how rubbish answer is this?

Now says that it was my mistake and it is out of their hands. Do you guys think that I have no other work to do apart from chasing you guys to get the money back by viewing the messages on my screen.

I am a new customer fr Uninor and I never expected for this kind of service. Is this the way you run the business you never find new customers in your data bank.

I never seen such a fraud service in my life even though I am using Airtel from past 5 years if any such issues they will never say such stupid answers. Irrespective of the service provider no one says such answers to customers.

Customer Service is very very worst........ No agent knows how to speak to customer even in lobbys too.

Dear Uninor service provider,
My uninor mob. no. [protected] and I am totally disagree with Uninor service provider as Today I recharged around 11 AM i.e. sum of Rs. 200/- and you provided me sum of Rs. 181/- why so? I talk with you executive on 121, He told that if you recharge sum of Rs. 50 than you will get sum of Rs. 55, if you recharge sum of Rs. 100 than you will get sum of Rs. 115 and if you recharge sum of Rs. 500 than you will get sum of Rs. 550.
Also you (Uninor) advertises that if you recharge sum of Rs. 50 than you will get sum of Rs. 55, if you recharge sum of Rs. 100 than you will get sum of Rs. 115 and if you recharge sum of Rs. 200 than you will get sum of Rs. 225 and on recharge of Rs. 500 than you will get sum of Rs. 550.

Requesting to you please look into the matter and return sum of Rs, 44/- on urgent basis.