Uninor — Unwanted Balance Deductions

Address:

Dhule, Maharashtra

Service Provider: Uninor Telecom
Mobile Number: [protected]

Particulars of complaint:
From last few days I am getting worst experiences o[censored]ninor Services. Uninor is deducting complete and wrong balance with reference to my actual tariff plan. It is deducting Rs. 3.45 for a single text message even though I have sms pack still active, Incoming calls are deducting Rs. 1/min charge even though my card belongs to Maharashtra circle and I am using this in mumbai circle since last year. Unwanted calls are making irrelevant and meaningless plans active even though I am not responding them. If they are providing extra talktime on their recharges then it doesn't mean they will deduct one's balance in such a unprofessional way. Almost Rs. 120+ balance has been deducted by this service and we people do not have a time to keep every single deduction details to keep along in our busy schedules. Coming to their customer service, It is complete VAS based interaction and we are not able put our complaint by contacting them directly. What a bad and messed experience. It feels that it was mistake to get port into uninor because they neither have good network nor a customer service which we can access with much ease.

Can somebody please let me know how to register a complaint of this in Consumer Forum in Thane (Maharashtra)
Please write me on [protected]@gmail.com

I hope for a fruitful response (s).

Thanks and Regards,
Sandeep T. Birhade