[Resolved]  Universal Sompo General Insurance Co. Ltd — non reimbursement of my insurance claim and gross ignorance by the representatives at Kolkata

Address:

North 24 Parganas, West Bengal

my car is insured by Universal Sompo General Insurance Co. Ltd. the car was sent to ford motors after a minor accident. Universal Sompo General Insurance Co. Ltd representative Mr Amarnath Bhattacharya, mobile phone number [protected], informed me that as there was a short payment in my initial policy payment. i informed him that i had recieved a letter from Universing Sompo General Insurance Co. Ltd dated 02/ 07 / 2011 during the last week of July 2011 that if i am not able to pay the short payment amount within 10 days of the letter they shall AMMEND THE POLICY WITH REGARD TO ITS DURATION IN ORDER TO ADJUST THE SHORTFALL IN PREMIUM. THIS ADJUSTMENT WILL BE DONE AS PER SHORT PERIOD SCALES OF THE COMPANY -

I was thus under the impression that the said adjustments have been made. I had informed this to Mr Amarnath Bhattacharya ([protected]), i also send him a scanned copy of the above quoted letter from Universal Sompo General Insurance Co. Ltd dated 02/07/2011.

Mr Bhattacharya requested me that as 13th, 14th & 15th August 2011 is holiday for Universal Sompo General Insurance Co. Ltd, he shall get my payments cleared on 16th August 2011.

I have been since trying to phone Mr Bhattacharya but he hears my voice and cuts the phone. i have so far made about 15 phone calls to him from various phone numbers and he hears my voice and disconnects. now he has started to switch off the phone after disconnecting the same.

the payment is not much I think about Rs, 3500/- but the attitude is bad and harrrassing.

regards, Rakesh Kotwal.