[Resolved] Vespa — BREAKDOWN

TARDSON

from Mumbai, Maharashtra

Address:

Thiruvananthapuram, Kerala

rESPECTED SIR,

PIAGGIO APE PETROL THREE WHEELER.IS ALWAYS BREKDOWNING, AND DEALER IS TELLING THAT THEY CANT HELP. THEY WILL INFORM THE COMPANY BUT TILL NOW NO RESPONCE FROM THE COMPANY. THE VECHILE IS NOHOUSET RUNNING. AND FOR THE LAST THREE MONTHS I HAD GONE TO THE WORKSHOP 14 TIMES. BUT AGAIN THE SAME PROBLEM IS COMMING. VECHILE REG NO-KL-22B-4208, AND ENGINE NO-DW10A9072130.
CHASIS NO- MBX0000SFLC008929.
NOW THE DEALER IS NOT SELLING THE APE CITY PETROL VECHILE. SO KINDLY HELP ME. AND I NEED YOUR HELP

YOURS FAITHFULLY
TARSON ANJALOSE
ATTUKAL HOUSE
VALIYA VELI P.O
TRIVANDRUM-695021
PHONE-[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Deepu G

from Alappuzha, Kerala

I was purchased a Piaggio Ape City passenger auto, bearing chassis number MBX0003BFXK944770, from East Venice Auto Alappuzha, Kerala on 07/01/2020 and it has run only 9444 km. Its speedometer cable changed twice with in a month, once the stopper cable and once t he fuel feed pipe changed and I made its payment. The warranty lady from the showroom ( I dont know her name)said that the vehicle has a standard warranty of just 8 months and is now out of date, so the parts are not covered in extended warranty. I politely asked her for warranty details, but she spoke in a way that irritated me harshly. Also she shouted me and cut off the call saying I don't want to talk to you right now. All calls are recorded on my mobile.
Is this customer service.?
Piaggio dealer treat a customer like this.?
How can a person again purchase a piaggio vehicle because the customer service like this..?
A staff like this is enough to lose that companies or product goodwill.

In my experience i will never service my vehicle in piaggio showroom.