[Resolved]  Vespa — vespa 150cc sxl high vibration and noise from handle bar which is 7 months old

[email protected], Service related person from vespa Venkatesh: 099458 01801 I did sent detail mail to vespa customer care but no reply. Datail of mail message --------- From: Addagarla Annapurna Date: Tue, Jan 1, 2019, 23:47 Subject: Re: Vespa Customer Care - Complaint Number 109652 Closed To: vespaindia Regarding complaint 109652, My vehicle handle bar vibration and noise from front of vehicle like loose part in side issue is not resolved. Avanish motor service guys didn't fix problem. On top of that they have tunned the engine which gave me milage of around 17km, and vehicle had so much power even it is runing at 40km/hr and controlling/breaking was unpredictable, i was almost crash into car once which was so dangerous. Venkatesh from service was handling this compliaint. Problen was there from September after 2nd service i spent almost 4 hour in their show room to tell them there is aprobelm. Simply tunned idle speed to low Rpm. When they called for 3rd sevice i didn't want to go with Avanish motors, opt for Velocity service thinking that only service was not done properly. I Informed same to Venkatesh and he spoke with velocity servicepeople. I got vehicle after service which has reduced vibration and noise, but not completly better than previous. They told me handle bar was loose they fixed it. With in a week it vibrations went back to normal. Venkatesh want to drive for two day to understand problem. I gave him vehicle and got back after few days, one of service guy called me for droping vehicle i asked about issue he said handle bar alignment has issue. Venkatesh had drove and droped in Avanish motors and next day i collected vehicle i see same vibration levels no improvement. Venkatesh is saying vehicle is fine when he drove on outer ring road in banglore. Heavy vibrations i am geeting to my upperbody. He thinks no issue with that vehicle. He is suggesting me to use some other vespa vehicle which he provides. Every time I need to go to Avanish motors which is 11kms away from my place, and in banglore traffic. With this vibrations i am having severe issues with my upper body musiles. Right from starting of this this issue i am complaing about having severe upper body pains. I have to go for physio and accupenture treatment to relive stiff musiles. It costs me more than 10K and lot of time to make round to hospitals I am not understanding why service people are not taking customers problem seriously. I have spent lot of time to visit service center for droping vehicle and collecting, till now 4times i droped my vehicle. Every time i go i need to spend atlest 2.5 hrs. I am working women, i can't effort that much time. Its been 3.5 months i had issue. I am exhausted with this kind of service. I am looking forward for returnning vehicle. Its only 6.5 months old. service is so bad. What is the point of having excellent vehicle with very bad service. This vehicle became burden to me rather than making things easy. I can't effort my health and time because of this costly vehicle. I want to return this vehicle, so that i can go for a vehicle with better service in banglore. I lost trust in vespa guys because they are not even trying to understand customer issues and their time. Please let me know procedue to return the vehicle. Thanks Annapurna 8861611555 On Mon, Oct 15, 2018, 20:41 Addagarla Annapurna