[Resolved]  Videocon AC — Worst customer service - purely harrassment

Videocon — Worst service & no replacement even if under warranty from last 6 months

I had purchased videcon split A/C from NEXT on 30 may 2008. Right from starting it was having problem of cooling...when complained it was found gas leackage problem, after 2 months same complain was repeated and we were told that gas is low...the will fill it...gas was filled by service provider named safi.
Then too the problem was not solved . Right from Nov 2008 we had made complaint but till yet A/c is not working . After going too many times on shop the dealer sended another represenative for service..he told the gas in low and compresor had an oil leackage due to which circit of air flow in jam. For this you have to pay rs.1400 even thought it was in warranty period. when i refused Next said to contach us the service provider of city i.e.renuka refregiration - jalgaon . When his representative visited he concluded that 1.A/c wiring is worngly insatlled
2.Fitting not at all done properly
3.Compressor is faulty and not working
4.Copressor over filled
5.No wholes refileed by POP where A/c installed
He promised to repair it very soon and change teh compressor, but till date it has not been done.
This is the worst service I have ever seened in my life.
I want to make a case on company for it
Plz contact me on:-
Harnish J Gala
368, shivaji Nagar
Jalgaon - M.s.
425001

Product code no.;-AC VSC7033
Seller :- Next Retail India Ltd-Jalgaon
Invoice No.22130/1/223

Worst customer service - purely harrassment

We are totally frustrated with Videocon worst customer service, which we have been never

seen in my whole life this kind of responsibilities and irregularities.

I have taken Videocon AC 1.5 years back, now I am facing some problem in my AC. The

electronic panel and remote is not working of my AC. I have launched the complain

regarding this on 12.04.2009 and a person has been come to me from M/s On Spot Air

Cools, Shop No.-12, F Block Market, New Kavi Nagar, Ghaziabad Ph:[protected], 2706045

and checked it out and take out my AC for repairing. After 2 days he has taken back my

AC and I had paid 700/- repairing charge and received bill against it.

Then he said that your AC is repaired and if in future I got any problem with this AC

Panel, our service centre will take care of it under 6 month warranty of panel

repairing.

After 40 days, again my AC has same Panel problem while during this period I have rarely

used my AC, b’coz I was out of town. Again I launched complain against my problem in

your customer care and again your person has been come to me. And he behaved very rudely

with us. He said that there is no warranty and you have to pay 1150 + 1600 /- for

repairing your AC.

I have shown my last bill to him and said that I have already repair it 40 days before

then he said that only one month warranty has been provided by the company. He has

contradiction in his last statement.

He behaved very rudely and misbehaved with us. I have his contact no:- [protected] (M/s

On Spot Air Cools, Shop No.-12, F Block Market, New Kavi Nagar, Ghaziabad Ph:- 0120-

2702859, 2706045).

Even the behavioural practice of the service engineer is unacceptable. Can you believe

that even a reputed brand like vediocon can harass the customer to this extent.

Again 4 days before I launched same complain regarding my issue and again same person

has been called me up for visit to me home for check my problem, again he misbehaved and

said if you pay 1150 + 1600 /- then I would be come to your home otherwise you are

wasting my time. I was totally shocked to see your service and response of your service

person. It’s really worst. So, we don’t have any option rather go to Consumer Court. I

am still suffering since last 10 days.

We hope that this mail is taken in the right spirit & arrangements are made for the

replacement of the Panel unit of my Videocon AC, failing which we do not have any other

option barring legal recourse.

Hi Anand,

I agree with you. Videocon customer support is the worst I have ever seen. I have also faced such kind of situation with them. I called their customer support till 5 days but no action had been taken on. They keep saying that our executive will visit to your place, we have put your complaint on urgency bla...bla...bla but nobody came. On the 6th day when they came they just opened up the ac and compressor cover and said that the ac is 4 years old and it has a very bad situation you should give it away and took visit charge from us. I mean we also know our ac has some problem and it needs repairing then instead of telling us the solution they said those words and when we asked them why are you taking visit charge you didn't even checked anything they misbehaved with us and finally we had to give them money.

Is this what they supposed to do? Believe me I am not going to purchase any product from Videocon and not even going to suggest anyone. If this is the situation I am sure Videocon is not going to survive for long time.

By the way did u get any help from consumer court or you are still hoping some videocon people to come and help???

Purely agreed. Videocon ACs and refrigerators are products not to be bought. I have a 7 year old AC. Last year the panel and remote both stopped working. Despite so many complaints they were never replaced or repaired.

Fridge's gas was over and the service was done. Again withing 3 months, same problem came and had to get repaired by private vendor.

I am now thinking to sell that AC and fridge both and buy LG products.

Last summer was worst because of videocon. Thankfully I have another AC of LG in my 2nd room and so entire family was left with one room virtually.