[Resolved] Videocon Air Conditioner — facing problem while trying to contact cuatomer care

[Resolved] Videocon Air Conditioner — facing problem while trying to contact cuatomer care

S Sudip Kr Jana from Surat, Gujarat

Dear Sir/Madam, I registered one complain on 15/08/2009 for repairment of my videocon AC which I bought 2 months back.White fume is coming out of the AC.But no one came to my house for repairing.While I tried to ask the same to the customer care people on 20/08/2009, they informed me that the ticket is closed because the person found my room locked several times and I have to raise one new request.But inspite of telling them to call me before coming, they never did that.Now also when I raised one new request and calling their service center number they are behaving badly and even not picking up teh phone. Please do the needful as I am facing harassment. Regards, Sudip Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

sanjuonlinee

from Ludhiana, Punjab

i buy VIDEOCON one ton split unit a.c. on 09/05/2009 from BANSAL SALES CORPORATION.after three months i face the problem of water leakage from in indoor unit.i register my complaint on 18/08/2009 & the complaint no. is LUD[protected] .the company engineer come on 21/08/2009.he attend the complaint .but on the other day on 22/08/2009 the problem is again the water leakage start. i register my complaint on tollfree no.this time miss sweeta attend my phone her attitude is very rude.i ask her the local service center no.but she denied.I am sorry to say that VIDEOCON's service is very poor & Engg. are not able to attend the complaint.
please help me .
regards
sanjeev kumar