| Address: | Jaipur, Rajasthan |
i hav a videocon aqua washing machine 6kg purchased on 28/04/2010 from goyal electronics (g-10, jeevanvihar complex, jayanti market, jaipur ph.[protected] and has a warrenty of 24months, recently its spinner didnt worked at all so i called videocon customercare and they sent a guy named washid khan who told me that the serial number label of the machine has been washed out and it cannt be mend without it and told me that 1800rs will be charged, while its in warrenty period when i nodded for the mending he insisted me for rs.200 service charge, i felt robbed and miser. i wanna ask that is it my responsibility to write the serial number on the bill or dealers if not then y dont they apply a waterproof label on the washing machine bcoz its not a tv its a washing machine.
the serial number has been illustrated on the bill too, but he excused that it is not whole but when i talked to the dealer he added that its not true, is this videocon is all about not listening to the customers.
plz help me out soon. manish sharma Was this information helpful? | 
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