[Resolved]  Videocon D2H — Service and Quality

Address:

Bangalore, Karnataka

Kindly go through the below mail........


Dear Mr.Deendayal,



Just now I spoke to your customer care,



They are telling this complaint (BAN[protected]) is cancelled, How it can cancel when you have mailed me that the complaint will be rectified on priority basis?



And they gave me new complaint no BAN[protected],



Solve the problem



Regards



Vinod.




[protected][protected][protected][protected]

From: Vinod [mailto:[protected]@ipgphotonics.in]
Sent: Thursday, September 29, 2011 12:48 PM
To: 'customercare'
Cc: '[protected]@yahoo.com'; '[protected]@yahoo.com'; 'K, Kusuma'; '[protected]@yahoo.com'
Subject: RE: BAN[protected]



Dear Mr.Deendayal,



Till today nobody has come for replacement of Compressor,



When they are expected?



Please look into this do the needful on priority basis,



Regards



Vinod.




[protected][protected][protected][protected]

From: customercare [mailto:[protected]@vgmail.in]
Sent: Sunday, September 25, 2011 2:31 PM
To: 'Vinod'
Subject: RE: BAN[protected]







Dear Customer,





We deeply regret for the Inconvenience caused to you.



We are in touch with the respective branch over your issue and will make sure that your problem gets resolve on the priority basis.





Thanks & Regards,
Deendayal

Customer Service Dept.
Videocon Industries Ltd..





Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working hours.












[protected][protected][protected][protected]

From: Vinod [mailto:[protected]@ipgphotonics.in]
Sent: Saturday, September 24, 2011 4:57 PM
To: 'customercare'
Cc: 'K, Kusuma'; [protected]@yahoo.com; [protected]@yahoo.com; [protected]@yahoo.com
Subject: RE: BAN[protected]

Dear Mr.Deendayal,



Please replace the Compressor as you have told only compressor is under warranty and gas filling I will get it done,



Kindly do the needful with out any delay, don’t fill gas,



Already I have paid RS-250/- Service charges, replace only the compressor,



Regards



Vinod Kumar M.




[protected][protected][protected][protected]

From: Vinod [mailto:[protected]@ipgphotonics.in]
Sent: Thursday, September 22, 2011 4:12 PM
To: 'customercare'
Subject: RE: BAN[protected]



What is the charge for gas filling?



Vinod,




[protected][protected][protected][protected]

From: customercare [mailto:[protected]@vgmail.in]
Sent: Thursday, September 22, 2011 3:53 PM
To: 'Vinod'
Subject: RE: BAN[protected]





Dear Customer,





We would like to inform you that the warranty is valid for compressor not for the gas filling, So you have to pay for the gas charging.






Thanks & Regards,
Deendayal

Customer Service Dept.
Videocon Industries Ltd..





Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working hours.












[protected][protected][protected][protected]

From: Vinod [mailto:[protected]@ipgphotonics.in]
Sent: Thursday, September 22, 2011 11:46 AM
To: 'customercare'
Cc: [protected]@yahoo.com; 'K, Kusuma'; [protected]@yahoo.com; [protected]@yahoo.com
Subject: RE: BAN[protected]

Dear Mr.Deendayal,



This refrigerator is under warranty for 5 years,



Now this is 3 years old,



One Mr. Khan called up now and he is telling us to pay arround RS 2000 for gas filling charges and service charges,



What is the meaning of warranty here? I can get it done from a local vendor for this cost,



Can you please split up & explain?



Kindly reply



Regards



Vinod.








[protected][protected][protected][protected]

From: Vinod [mailto:[protected]@ipgphotonics.in]
Sent: Thursday, September 22, 2011 10:32 AM
To: 'customercare'
Cc: '[protected]@yahoo.com'; 'K, Kusuma'; '[protected]@yahoo.com'; '[protected]@yahoo.com'
Subject: RE: BAN[protected]



Dear Mr.Deendayal,



Iam very unhappy the way you people treat the customer,



If this issue is not possible to slove from your end,



Please take back your Refrigerator and give back the money



Regards



Vinod.




[protected][protected][protected][protected]

From: Vinod [mailto:[protected]@ipgphotonics.in]
Sent: Thursday, September 22, 2011 10:25 AM
To: 'customercare'
Subject: RE: BAN[protected]



Dear Mr.Deendayal,



Can you please let me know the approximate date and time for rectification of this issue, I cannot keep on calling,



When ever I call your customer relationship centre they tell that we will attend, then no body is bothered to call OR give any information regarding this



When you are going to rectify?



Being good name in Indian market for videocon there should be some standard procedure for solving customer complaints right? According to your customer support team they tell that my



Complaint will be solved with 24 working hours



You mean 24hours is one month?



Already one month is over for this complaint,



Please provide me your higher authorities contact no for direct communication,



Waiting for your reply



Regards



VINOD KUMAR M.