[Resolved] Videocon D2H — Extra charging during downgrade | |
R/Sir, I purchased SettliteDVDVideoconD2H5002 on 12 Oct 09. But my D2H installation was made on 28 Oct 09 after making 5 telephone complaints & one email complaint. My Customer ID is 1109851. 2 Months Subscription was Free with it. After using my free subscription i want to change my Diamond Pack to Gold Pack on 29 dec 09, but videocon said that ur billing cycle starts on 12 oct and your diamond pack to gold pack activation starts on 12/Jan/10 and from 29 Dec 09 to 12 Jan 10 appoximately 14 days, you will be charged as per Diamond Pack and after that your pack will be transferred to Gold. But this is not fare, i requested that i made the request on 29 Dec 09 So how could you make me charged as per Diamond Pack (Rs. 9 daily) in place of Gold Pack(Rs 5 daily). Their Customer Care replied me that we can't do anything as we know this is not fare to you... So please help me out from Extra charging Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 1 Comment | |
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I Wont to change my videocon package. to south silver { only tamil } i cant use castle package too much money. my customer id is : 20177430. please change my package TO south silver.
Thanks
Jothi