Videocon D2H — lack of service

Surg Lt Commander (Dr) Manish Gulia [protected] ; [protected] H.No 505 Staff Quarters [protected]@redffmail.com
Sri Venkateshwaraa Medical College Hospital & Research Centre
Ariyur 605102
Puducherry

MG/VID/01/12 31 Jan 2012

THE SERVICE MANAGER VIDEOCON INDUSTRIES
Subject : Complain regarding Videocon LCD TV
Sir / Maa’m
I purchased Videocon LCD Hurricane 32’’ on 15th March 2011 from Visakhapatnam which was delivered to me on 17th March 2011 with invoice no [protected]. I started using it from September. To my surprise on 23rd Dec 2011 it started giving problem and suddenly no picture was coming. The power button started blinking on and off alternatively and TV was not responding to the remote control also.
The first complaint I lodged with the customer care was on 26th dec 2011 at 19:38hrs & complaint no CUD[protected]. I got a message that it will be serviced by engineer Mr Manikanda Prabhu. The engineer came after a number of calls, opened the TV, told a panel has to be changed which will take a week time.
Suddenly I got a message on 30dec 2011 at 18:12hrs that my complaint has been closed. But nothing was done till then. After this, I kept on calling the customer care , they kept on giving me the complaint nos. – CUD[protected] (30 dec 2011 , 18:45hrs) (cancelled on 6jan 2012 at 18:15hrs) ; CUD[protected] (6th jan 2012 ; 18:36hrs) (cancelled on 10jan 2012 at18:24hrs) ; CUD[protected] (19jan 2012 at 09:08hrs).
The engineer came on 25th Jan 2012. He serviced the TV and when he switched it on their developed a crack on the screen ; the picture was hazy with no sound. Immediately we told the engineer to inform his superior and when I talked personally talked to that person he was rude & told this problem occurred at my end and I didn’t knew what else he said as voice was not clear and he was abusing may be drunked or something? . The engineer told us to take the TV to service centre at Puducherry . Again we lodged a complaint explaining everything to the customer care (CUD[protected]).
Then I tried getting the contact no of the executives and talked to customer care representatives no. of times who assured me that some of the executive will contact me soon. I gave a call to the Aurangabad office and Gurgaon but was not able to get any of the numbers. Then I called to Chennai customer care on 27th Jan 2012 at 11:14hrs . Again the representative assured me that I will get a call from the executive staff that very day but again all in vain.
I just cant understand whats wrong with Videocon company how come it has become so insensitive to a customers problem . This is not acceptable. Now my new TV which i bought with a lot of hard earned money has been tempered with some Puducherry Videocon service centre people , and inspite of being polite and accepting their mistake neither these people nor their senior officer are acting on any of my request of amending the defect and i am left with no other option but to approach the consumer forum.
Kindly look into the issue and give me a reply taking into consideration the problems suffered from the non cooperation of the staff of your esteemed Videocon company.
Regards Manish Gulia
(all my complaints have been booked by my wife Dr Sandhya via her no [protected])