[Resolved] Videocon D2H — Customer Service | |||
I have Videocon D2H, recently i have problem in Dish Signal and couldn't see cable TV. I made a complaint and they said your complaint is registered, But you need to pay visiting charge Rs. 125 while our engineer coming. Then engineer check and he found any major problem then he will charge additional fee (if the dish is out of warranty). First of all my question why they are asking Rs. 125 ?? Earlier i do have Normal Cable TV connection, in that if i have any connection issue then my cable TV operator will come and fix the issue at his expenses. But when i asked the question to Videocon D2H, they said this is policy. I don't know how these policies are created by their higher officials. In this argument with service engineer. he declared my complaint as "Customer not willing to pay and close". Now again i made a new complaint and still it is not fixed and today is 4th Day. even today i received call from Videocon representative that we will fix today. Nowadays the Corporates are doing lot of rules and making the process complex & Costlier. But our existing older business is very simple and cheap. Regards Siva Venkat [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Sir/Mam,
I request you to kindly provide me with your Customer Id/contact details, so that we can contact you on priority and resolve any pending issues you have with Videocon d2h Services.
You can also get in touch with our Customer Care should you require any further assistance.
Contact Customer Care: [protected]
[protected]
Or
Log on to our Website: http://www.videocond2h.com
Regards,
Videocon d2h Team
I request you to kindly provide me with your Customer Id/contact details, so that we can contact you on priority and resolve any pending issues you have with Videocon d2h Services.
You can also get in touch with our Customer Care should you require any further assistance.
Contact Customer Care: [protected]
[protected]
Or
Log on to our Website: http://www.videocond2h.com
Regards,
Videocon d2h Team
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+91 97 8189 7818
+91 91 1569 1156
Ground Floor & 1st Floor, Techweb Centre, New Link Road, Oshiwara, Jogeshwari West, Mumbai, Maharashtra, India - 400102
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the DTH is establish in our village. but some of reason we change that our job in ahmedabad so, we take the DTH to ahmedabad and install ourself and its working ok since last 8 months,
suddenly the signel problem and other channel replacing on regular channel which is out state channel like PTC punjabi, etc..
After we complaint the customer care if Videocon DTH
They not able to sort out the problem, and ask us that why change the location of DTH,
we say there is no location problem
we want that why channel is replacing,
where is the DTH not Issue, but they did not sort our problem and make issue of location change of DTH.....................
and want charges of location change and reinstallation charges,
but here is no metter of reinstallaton, DTH is already installed and working
the problem in singles, they not able to solved it.
i think the customer care is behave very ridiculously,
ITS NOT A GOOD CUSTOMER SERVICE OF VIDEOCON DTH....
WE ARE NOT SETISFIED WITH THIS SERVICE, IS BAD.........