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[Resolved]  Videocon D2H — faced very bad service from Videocond2h

Hi Sir/Madam,

I have complaint against Videocond2h service.I wanted to take new connection So i have approached a dealer and paid 1800 Rs for Videocon d2h service on 25th May 2013 and next day(26th Sunday) Videcon service guys came and installed a set top box, unfortunately some shortage of cable they told me that they will re-visit again.I have done many calls to them to finish their installation process and at last they have re-visited on 30th of June and done installation.They also put some extra cable and i have paid 180Rs(1Rs for 1 meter cable, total 12 meters) and their 100 Rs charge.

Nothing can be done afterthat.Simply installed and left then i was keep on following to get activation and customer id.When i was calling to videocon customer care they really don't know the status installation process...very strange...i fed up with keep on calling....at last on 5th of May i got customer id and my recharge details..

My customer id[protected]Package NEW SOUTH [protected]@ 220.23/Month).I have hardly watched tv 3 days and agian faced some problem and called to customer care and read the error message which have displayed on tv then those guys told me that we are going to regesterd the complaint(complain no[protected] to solve this problem and we will send a engineer to your place to check the problem.I got a call from one of the engineer and he told me that he will come to my place during the weekend(15th June)...In between i got message like "complain no[protected] has been resolved successfully'...when i called him on 14th June evening...he said that he met with minor accident and he will send another engineer behalf of him...after that no calls on 15th June....
nobody visited to my place on 15th June...So i have called to customer care they have regestered one more complaint(complain no[protected] and they told said they will resolve the problem before 15th June 4:30 PM.....no update later...


I never faced this kind of bad service....So finally i have decided to cancel this service....So few hours back requested to customer care to cancel my service and will go for other good service for d2h.

I really don't know what to do with this set top box? I think we better to go for un-branded things which will provide good service....what is the point of taking good brand with very bad servise??????why these kind of companied providing bad service to yhe customer???

Regards
santhosh
Complaint marked as Resolved Aug 14, 2020
Complaint comments  3 CommentsShareTweet

Comments

Videocond2h — SET TOP BOX REPLACEMENT CHARGES

VIDEOCON D2H NOT SHOWING SINGLE CHHANEL.SET TOP BOX(STB)FAILED AS PER THEIR REPRESENTATIVE AND ASKING FOR RS.350/-WHERE AS AS PER THERE OFFICE CHARGES SHOULD BE RS.150/-AND AS PER COMPANYS GUIDLINE CHARGES SHOULD BE RS.100/-.KINDLY SOLVE THE DISPUTE.

Videocond2h — Pathetic Service from Videocon D2h

Ref : Customer id # 32324745

I have placed request for reinstallation of d2h connection for cust id # 32324745 on Sat 30/6/2012 and I was told that the engineer will vist my place within 24 hours.

However, no one has turned up for setting up the connection as of now. I have been following up with this issue for last two days with no resolution. The customer care agents are not at all responsive and all I get to hear is that " we have registered complaint and engineer give you call and visit in next 2 hours, 4 hours, 24 hours ans so on..........

This is highly unexpected from such a big brand name............

As of now I have been told that the engineer will visit my place before 9:00 PM today ( 2/7/2012). However, I believe that this just a normal excuse..........and nothing gonna change.
Hi Videocon d2h Team,

Thanks a lot for your prompt response and quickly resolving my problem.


Regards
santhosh

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