[Resolved]  Videocon D2H — SET TOP BOX NOT CATCHING THE SIGNALS

Address:

Gautam Buddha Nagar, Uttar Pradesh

Dear Concern,

We had taken one new connection of Sun Direct DTH on 11.Dec.2011, which our Smart Card ID is [protected] & Address is G-131, Ground Floor, Alfha II, Gr. Noida. After installation till date (13.Dec.2011 - 17:30) we are not able to see any program thru this. Bcz each and every when we start the TV we will get an error message (E 48-32 - E37-32 - E52-32).
Also we had informed the customer care at Delhi[protected] on 12.Dec.2011 - 13:40 whose request no is 1-[protected], from which we had got a response that with in 48 hr the complaint will be resolved and DTH concern technician will make a phone call. But till we haven't received any call from any body regarding my complaint. Also we had made the same call to the customer care today by 15:00. We are getting the same message which we had got yesterday(Now there is 22 hr left, wait till tomorrow (14.Dec.2011) noon.
Can we get any right service from your end.The connection was very new and from installing date we are not able to watch any of the channels.


Regds,
Sujith Jose T
[protected]