Videocon D2H — Harrased by Videocon

Address:

West Delhi, Delhi

Dear team

with this i would lie to update you that i purchased a Videocon D2H set top box on 20th Oct.12

at the time of purchase they assure me that i would get a one month free package but after 10 days i received a message from videocon that kindly recharge your acoount then i called up to videocon customer care and update the same thing to them so they replied that your account has been debited because at the time of installation extra wire will be provided to you around 21 mtrs but this is not true then they logged a complaint regarding the same thing and assure me that your complaint will be resolved within 48 hrs and they disconnect the call i was waiting for the call but nothing happened then i again spoke with them this time they replied that by mistake was forwarded to some different department that's why your resolution still pending again they gave me 48 hrs time again the same thing happened nobody called me up regarding my complaint then again after 48 hrs i speak with Mr. Amit he is working as a floor supervisor in Videocon Customer service he assured me that your complaint will be resolved in next 48 hrs but till the date nothing happen they stopped my services so i recharge my account with the amount of Rs.200 on 11th Nov.12 but when i checked my account it reflecting that you have to recharge on 25th Nov.12 so i was shocked and called to customer care this time they replied that before making a rechare you have to change your plan that why it's reflecting so i replied politely that at the time of purchasing nobody told me about these thing even your technician didn't tell me about this so i requested that kindly change my plan in 200 rs monthly so he kept my call on hold around 5mins and replied that we are not able to do the same from here so i said kindly logged a complaint regarding the same thing so he refused to do the same dear team kindly take some serious action on the same i was brutally harrased by videocon kindly look into this matter on priority my contact details are mentioned below

Name - gulshan
videocon cust id[protected]

mobile no-[protected]

Regards
Gulshan