Videocon D2H — absolutely disappointing response from Customer care

Address:

Karnataka

I have a subscription to Videocon D2H. Cust Id:13393071. I have to say that the kind of techinical assistance we have been recieving is very very poor. We chose Videocon for its brand name but it is hugely disappointing. I had subscribed to Ten cricket channel on 21st dec. i called up customer care and the representative activated it. On not being able to view the channel,i called up customer care. I had to call every day from 21st to 28th. The issue was not resolved. Finally the response i get from customer care is that there was no request to activate the channel. When i informed them of the req no,they had no answer.i cannot undrstand how you guys shamelessly lie to the customers. You guys should show the guts to take responsibility and not lie to the customers. i am going to discontinue my subscription. You might have lost just one customer,but please beware that if you have such support teams,it will be not long before you Videocon D2H is out of business.
warm regards