Videocon D2H — sms related extra charges and refund

Videocon Mobile — excess charges

I have a complaint regarding your services.
I do receive flash messages from your side for different offers and packs and in all messages you have only one option to activate that ok button.
When phone is idle and i press my left selection key your packs automatically gets activated and i am charged for that without referring to me.
It was a pack giving share market tips & cricket which was accidently got activated on my phone (no. [protected]) and i got an acknowledgment for activating different packs and again you have deducted my a/c balance. And this happened twice.
The other problem is, i am in the Rs.17 plan and according to it my per call tariff is 25 paise whereas you people are charging me Re1 per min.
When I called up your people on 121 he transferred my line to another dept. and as usual after transferring the line nobody picks up the call.
I request you to kindly look into the matter and refund the amount and kindly stop your flash messages because I don't need any VAS pack.

Looking towards yours positive reply and support.

Videocon — EXCESS CHARGE

According to your silver jubliee booklet, Kenstar SMART mixer was priced at Rs. 3150 but we were charged Rs 4050 online. Kindly do the necessary refund.
M.K. Ahir
10A Shivalik Apartments
Dwarka, Sector-6, PLot 32.
110063
[protected]