Videocon D2H — Repair and Service

Videocon — repairing

We believe to get repair our entire appliance from the company trained person only .due to original parts and proper repairing as well as guaranty of good workmanship. But we lost our faith in Videocon because of there service problems. We have a Videocon washing machine. There was some problem it was not working, we called a company man he told to replace a part worth 3000.we requested to get it repaired at the place of replace, but they told it is not repairable. But in market it was repairable. Because of our faith we got it changed and paid them. After a week again same part is not working and again they are asking to change it. we have doubt that part was not a new one .total cost of machine was near about 6000 and they are not giving proper response to our hard earned money which they wasted.

Videocon — Service repair

Dear Sir,

I had give the compalin for the repair of washing machine on the 21st June 2011. (Complain number.MUM[protected])in the name of Harsha Jani some engineer was suppose to come and fix it in 24hrs and we also receied the engineer cont no. we tried to call them then the excuse we got that he says that thats not my area so i wont come. end not it have alsmost crossed more then 48 hrs we had not got response from Videocorn. i had tried to spk to the callcenter 3 times on 23june2011 but no action is taken tilll now.i had also treid to speak to the senior person at call center no.[protected] was kept on hold for 2 times for more then 15 min.

Regards
Darshan Jani

We believe to get repair our entire appliance from the company trained person only .due to original parts and proper repairing as well as guaranty of good workmanship.some of machine parts are not working proprly and i have done complaint to delar aswell as customer care but customer care did'nt help us .so our blieveness further proceed
re me mst
add- ntpc colony vidyut nagar
po- tanda -224238
distt-ambedkar nagar (up)