Videocon D2H — Signal not available. | |||
Respected Authority, I am a subscriber of Videocon D2H & my customer id is 50678697. I am facing 'signal not available' problem since 7th February 2013. I had faced similar problem on 3 December 2012 & I was charged for the service. I had 4 customer care numbers ([protected], [protected], [protected] &[protected] but none of them was working & I didn't even receive any notification about the change of customer care phone numbers. On 10th February 2013, I finally got the new customer care number from the Videocon D2H website. It has been just 2 months since the last service call which was for the same problem & now they want me to charge again for their fault. I pay money to them so that I can enjoy uninterrupted service but they are neither giving me the good service & also charging me for the service calls. If signal is not available then what can a customer do? It is Videocon's responsibility to provide us good signal quality because that is what we pay them for. Since I am not able to use the service right now, I will also lose the number of days from my subscription till the problem is fixed. I am mentally & financially frustrated due Videocon's negligence to their customers. If my problem is not resolved soon then I have no option but to move to the consumer court. Regards, Prakash Suryawanshi, Flat No.18, Sushil Apt, Lane No.4, Paramhansnagar, Paud Road, Kothrud, Pune, Maharashtra, 411038. Contact: [protected] Was this information helpful? | |||
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Respected Authority,
My Name is Ali Akbar Bharmal and my customer I'd is 91828445 I have installed this on 1st April and from the same day I m facing the problems with it.
My setbox was hanging every now and then so I called one of your executive and he camed and checked everything and he told that he will come on another day and he will change the set top box but the other day he did not come. Then again I lodged a complaint and finally one executive came and he installed an old used set top box and with that also same problem. Last sunday I called one of your executive and he again changed the set top box now this time the set top box is going on and off automatically I called him he every time gives me some excuses and don't comes to see it. So please sir I m just fed up with this d2H and I kindly request you please send someone over my place I want to cancell my connection I don't want it and I want my refund.
My Name is Ali Akbar Bharmal and my customer I'd is 91828445 I have installed this on 1st April and from the same day I m facing the problems with it.
My setbox was hanging every now and then so I called one of your executive and he camed and checked everything and he told that he will come on another day and he will change the set top box but the other day he did not come. Then again I lodged a complaint and finally one executive came and he installed an old used set top box and with that also same problem. Last sunday I called one of your executive and he again changed the set top box now this time the set top box is going on and off automatically I called him he every time gives me some excuses and don't comes to see it. So please sir I m just fed up with this d2H and I kindly request you please send someone over my place I want to cancell my connection I don't want it and I want my refund.
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My Name is Ali Akbar Bharmal and my customer I'd is 91828445 I have installed this on 1st April and from the same day I m facing the problems with it.
My setbox was hanging every now and then so I called one of your executive and he camed and checked everything and he told that he will come on another day and he will change the set top box but the other day he did not come. Then again I lodged a complaint and finally one executive came and he installed an old used set top box and with that also same problem. Last sunday I called one of your executive and he again changed the set top box now this time the set top box is going on and off automatically I called him he every time gives me some excuses and don't comes to see it. So please sir I m just fed up with this d2H and I kindly request you please send someone over my place I want to cancell my connection I don't want it and I want my refund. Otherwise I have to lodge a complaint against your company.