Videocon D2H — To Get our New TV in Mano ya Na mano offer

Videocon Television — Videocon Mano Ya Na Mano complaint

I have purchased videocon Jumbo 34 inch color TV on 05.12.2007 from Palak Electronics, Bus Station Road, Modasa under “Mano ya na Mano” offer/scheme. According to this offer/scheme, I have paid additional INR 7000 apart from the 12990 INR paid for 34 inch Jumbo color TV.

The company (videocon) had issued a bond of INR 7000 that I paid duly. According to this bond, I am entitled to get a 32-inch plasma TV for free after 35 months from date of purchase.

When 35 months were over, I went to Videocon local branch; they said that, I have to pay additional INR 4980 for taxes and INR 400 for installation. I drew their attention towards the condition 12 of the bond its stat “The transportation cost from the said point (respective branch office of videocon Industries Ltd) and all local taxes shall be borne by the customer”. I said them that I am ready to pay local taxes payable in our city and transportation charges from branch office of my city to my house.

The plasma TV videocon is providing also lacks basic features like A/V in and Remote (according to the company website). This is clear looting of the people of India and breach of trust.

Why should I pay INR 7000 and wait for 3 full years and now pay additional 4980+400 = 5380 INR to get a product which lacks basic TV features??
The company did not give the information 3 years ago that the plasma TV would have not basic features like a/v and remote control in his advertisement. This is totally unexpected and a shocker from company likes videocon.
Please help me and people of India who had purchased the TV under this scheme get right and a good product for their money without further exploitation.
Videocon should respect the trust of all who believed in Videocon and entered the scheme.

Please Give me reply as soon as possible.
Contact Number ( M[protected] ,[protected]

I am waiting for your Positive Reply.

Regards,
Kanubhai B Shah
near G.E.Board, Shamalaji Road, Modasa -383315, Sabarkantha, GUJRAT
Email: [protected]@in.com

Ya right