[Resolved]  Videocon D2H — Videocon Number Deactivated without any intimation - Rajkot

Address:

Rajkot, Gujarat

Herewith reference to the above subject I am forwarding you mail when I purchased Videocon connection and activated for Internet setting I received from their executive.

Main problem I am facing is that I have your Videocon number[protected], my outgoing and incoming services are blocked since 15th day of March 2012, I have visited your distributer “JAY ENTERPRISE” – Pramukh Swami Arcade -Rajkot (Distributer) where they gave me form name “PREPAID CUSTOMER APPLICATION FORM” which was submitted by my form on 16th of March 2012. I was given assure that my number will be activated in 72 hours and also given my alternate number because if there is any query so they can contact me @ [protected], I waited till Monday but there was no response. Again I went on Monday they told me that on Wednesday 21st March it will be activated. But nothing happened. So today I again visited now they are saying that there is negative verification.


I am shocked to hear this answer as I didn’t received any calls or SMS from Videocon company. I found that my all the KYC documents were all lying that, I asked regarding my document they said it is returned by Videocon Company itself as negative verification, there is neither “RETURN” stamp nor your remarks of negative verification. My number is active since more than one year.



I am doubt whether they I have sent documents to you or not?

So, I visited their Videocon Store above Yash Bank @ Rajkot they told me that they deactivated my number and now nothing could be happen, inspite this customer care exe. also have called me also.. I told them, I havn't received any call, I told him to gave data what date and time did customer care exe. called me, they denied replying that they don't get such records after de-activation of card.



PLEASE TELL ME WHAT SHOULD I DO......?????