[Resolved]  Videocon D2H — Wrong information From company's IVR

Address:

Ahmedabad, Gujarat

Hi

My name is Ravi kachwala and I want to get justice from the on of the mobile provider name videocon
I am using videocon prepaid mobile sim card since last one year my mobile number is [protected] I recharge with 46 rs and get 200 local mobile minutes every month however before recharge I called on customer car IVR number which is 121 on 22 december 2012 to know about prepaid recharge plan and I heard from IVR about the same recharge plan of 46 rs 200 mobile minute for 30 days do I just recharge with the same amount but on 23 December morning I come to know that I just gate 130 minute for 15 days so I call on customer complaint number 198 and a spoke with customer care executive and let them know about my problem but instead of solving my problem they just said sorry and didn't help, so I feel this is wrong with me as being a customer this is not just about for 46 rupees or about 130 minute but this is misguidence of company to its consumer and company's poor quality of service as changing recharge plan wihout making change of company's IVR so please notice this and help me to get justice from the company you can contact me on my number which is [protected] and [protected]


Ravi kachwala
[protected]
[protected]
Ravi.[protected]@yahoo.co.in