[Resolved]  Videocon Digi PACific Washing MAChine — Cheating by videocon service technician

Address:

Mysore, Karnataka

The service technician of Videocon who came to attend to our complaint of the spinner of the washing machine not working instead of getting the machine working tried to cheat us and walk away with the PCB of the machine saying it was faulty.When we insisted that he fix back our PCB as washing and draining was being performed he did so, but he failed to rectify our complaint about the spinner.

I gave 2 complaints - one on 29 /12 /2011 (MYS[protected])

and the 2nd one on 5/1 /2012 (MYS[protected])

But no service technician came to repair our machine.

Hence I was forced to engage another mechanic and asked him to get a new PCB on 22nd Jan 2012.He bought a new PCB costing Rs 2000/- on 25th Jan and fixed it .Yet the spinner did not work.

Then on opening the panel near the water inlet valve we found that the wires of the spinner had been disconnected.On reconnecting the wires the machine spinner started working with our old original PCB( which was said to be faulty by the videocon technician).

Due to the deficiency in service and the cheating and harassment meted out to us by the by the videocon service technician we have incurred a loss of Rs 2000/-(For new PCB) + service charge for the mechanic.

We have already lodged a protest against the technician for not attending to our complaint and disconnecting the spinner wires with customercare at Videocon.

Companies should employ honest technicians and not unscruplous technicians who try to cheat gullible customers.

Thanks
Bina