[Resolved]  Videocon Fully Automatic Washing Machine — Very poor service

I have bought Videocon fully automatic washing machine(K-5700) on 1st week of May 2007 in Ratna Stores, T.Nagar, Chennai, Tamilnadu. Within 5 months in September 2007 the machine was not working. I logged complaint in Phone No.[protected] and my complaint number is C.F.14018. The complaint was attended only after 2 days and it was told that some parts has damaged and to be replaced. When I phoned it was told the parts has to come from Ahemadabad and it was told for nearly one and half months by the service people. After I blasted Mr.Chandran in the phone No.[protected], the repair was immediately on the next day done.

The same has been occured on 1st week of November and logged complaint in the phone no.[protected] and the complaint no is 26049. The complaint that some rubber part has gone and it has to be replaced and the same has not having warranty. They said that I have pay upto Rs.500/- for the part to be replaced. Since that time the same reply that the part has to come from Ahemadabad is been given for the past one month. I even spoke to Mr.Suresh, in the phone no.[protected]. But up to now the complaint has not been rectified.

I bought the machine that your concern is a reputed one and you are first to launch washing machine. I thought it will work good and service will also be perfect.

Atleast now please solve my problem.