[Resolved]  Videocon Fully Automatic Washing Machine Model V - Na 911 — Machine not working

I have purchased Videocon Fully Automatic W/M model V-NA 911, during its warranty period the PCB is gone out of order and after complaint, they have replaced the PCB with old, repaired PCB and taken my new PCB. Since then it was started giving regularly problems. Now it has totally gone out of order. I want to replace the PCB with new one. When contacted to Videocon, Pune, they told it is not available. Pls let me know from where I will get the PCB of Videocon Washing Machine (Automatic) Model V-NA 911, I am ready to purchase. Pls let me know the price etc. Urgently needed.

Vijaykumar Nair
[protected]@rediffmail.com
Phone : [protected]
Was this information helpful?
No (0)
Yes (0)
Oct 27, 2017
Complaint marked as Resolved 
Verified Support
Sep 26, 2017
Videocon Industries Customer Care's response
Dear Customer (abhinift),
Our team has shared a quotation for the work to be carried out on chargeable basis. We are eagerly awaiting your confirmation/approval on the quotation. Please reply for the same.For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Videocon Customer Support Team
Complaint comments 

Comments

hi..i too faced the same problem... now my old pcb has been replaced with a new one and my machine is in a good working condition...the new pcb costed Rs.2400/- ...my machine was serviced by fast refrigeration service centre at trichy ph.no[protected]...you can also contact tekcare india pvt. ltd at pune as it has been mentioned in the service bill...
Hi !!, Amazingly i also had problem with the machine, within 1 month of purchase. The service center - Friends Electronic (Thane - Maharashtra). The guy was very co-operative; he replaced the machine. The machine is now fine without any problem - for the past 6 years. However now the machine is making noise while it is on spinning mode, probably the gear box is having problem. I havn't decided whether to repair or replace it. But will go for Viedocone only...Value for money.
Hi,
I too had the same problem, and was forced to replace the control circuit board three times at the cost of Rs 2400 for each. Now I know how to repair it myself, (as I was teaching electronics.)


So if you can send me the said board, I shall repair and send it back to you within one week, provided the microprocessor is in working condition.


Prof.K.Kurian
Thyparambil,
Kallumala,
Mavelikara, Kerala.
90110.

Mobile: [protected]
Actual Average Repair cost of a PCB is Rs.100 to 300 only.

Service person only replaces the IC or Capacitor & nothing else.

For fast response they take original PCB from the customer & fix another customers PCB into it as model no. is same.

Unauthorized dealer dont even give the Genuine Bill. They give a fake bill without TIN Number.

They fool the customers by charging heavily because the service person gets 5% as commission on the customer service bill from company. I[censored] got it repaired from unauthorized dealer then their commission increases accordingly.

To save ur cost get it repaired infront o[censored] from any local dealer because it takes maximum half an hour to repair it.
yes i agree
Kaya jaipur [protected]
i also faced the same problem with Videocon VNA 811, PCb melted and authorized service centre is not able provide the same
pl help me if it is available i am ready to buy it otherwise machine is good, if not available then ready to disposed off so that its parts can be used in other machine
Vna 811 washing machine make videocon suddenly stopped to work properly.It is observed there is sparking in wires opposition to control panel.When opened wire opened and PCB is full of glues.Please help me to get it in working condition.
P.j.banerji
[protected]@rediffmail.com
[protected]
I have vna 911 model washing machine whose PCB is not working, we contacted several service centers in various cities across India and everyone said as it's very old model and closed long back, it's parts are no more available.

Our service man is in need of it and after replacing this the machine starts working again, rest of machine is in perfect condition.'
Please if any one knows then let me know where and how can I get this.

Sohan Bakale

[protected]
HI

I also facing same issue ...it get hanged everytime, , .So i want to buy new PCB model no - 5200 videocon fully automatic...

Can any one tell what is the cost of new PCB ..and from where i can get it ..? my location is pune hadapsar

Contact no - [protected]
Videocon Industries Customer Care's response, Aug 9, 2016
Verified Support
Dear ngour,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [email protected] and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg: 011-39404040 for Delhi.

Regards,
Videocon Online Team
Videocon Industries Customer Care's response, Aug 16, 2016
Verified Support
Dear ngour,

We are still awaiting information about your complaint number. You can contact us on [email protected]. Please let us know if we can be of any further assistance.

Regards,
Videocon Online Team
Hi,

I bought a videocon washing machine 2 years back, it is just out of warranty, it started giving problems. All its lights start blinking dim and it does not work 2-3 minutes after starting correctly.

my complaint no. is THA[protected]. Techinician came, charged 500 and asks to change the control panel which he say costs Rs. 3500 which is very high as compared to a machine of Rs. 10000, digi gracia VT 5512 model.

Please ask the technician to repair the board which is a fault with the capacitor only which costs only Rs. 50 and dont harass the customer as I would go to consumer court against Videocon if they dont solve this matter.
Videocon Industries Customer Care's response, Sep 22, 2017
Verified Support
Dear Customer (abhinift),

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [email protected] and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Videocon Customer Support Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Videocon Industries
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    46%
    Complaints
    4625
    Pending
    0
    Resolved
    2094
    Videocon Industries Phone
    +91 73 5587 3558
    +91 12 4671 0600
    +91 12 4327 3091
    Videocon Industries Address
    14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
    View all Videocon Industries contact information