[Resolved]  Videocon GSM Service — Grievance regarding balance reversal on demo number

Address:

Jalandhar, Punjab

Hi,

My Name is Sohan Rawat .i am retailer and my videocon demo number is [protected] . on 13 of april a recharge of Rs1234 is done wrongly instead of Rs97 on [protected] .then i called the customer care for returning the balance on my demo number i.e [protected] and after some time the balance of Rs1234 company takes back the balance from the customer number i.e [protected], but till date the balance is not returned on my number ([protected]).

i interacted one of Videocon customer care executive on 13 April and i raised a complain my complain no is[protected] and he gave me the date of 19 of April for the resolution of my complain i keep continually calling(called on 22, 24 26 of April) on videocon customer care and my last interaction was with samsher singh on 26 April but he talked to me very rudely i wanted to talk to the senior that time but he refuse to do so i think that it is not Videocon policy to annoy the customer .so please help me to getting out the problem i am looking forward for resolution from your side i shall be very thankful to you .