[Resolved]  Videocon Industries — dead Inverter received for online order from Videocon Company

Address:

Bangalore, Karnataka

I have placed the order online and on 29th march i received a box
from first courier service.

shipped from

VideoCon Industries Limited
40/509, Ist floor, A. J Towers, 8th Cross, 7th Block
Jayanagara West, Kanakapura Main Road, Bangalore

i found after opening the box that,

1) The serial number on the packing box and that of the invertor is
different.
2) there is no mannual
3) no warranty card inside.

LH[protected] - serial number on packing boxbox>
LH[protected] - serial number on the invertor

So from this i know there is some thing gone wrong during the
shipping in company, and some one had sent me used or bad inverter
instead of new one, or some one replaced new invertor with a bad one.

I booked complaint with customer service the next day and asked them to replace it with new one with same serial number on packing box and the inverter. so i can belive that its new.one.

complaint No BAN[protected] 0n March 17/03/2011

The inverter is dead and the customer service guy who came to see told me that inside the main board is burnt and he will come back to replace it

Today is 27 April 2011 and till now nothing has been done from the company,
when i call them they say need some time and they will get backt o me.

I am fed up , Just hope no one else go through very bad customer service
and this complaint is helpful to one planning to buy videocon products.