Videocon Industries Ltd. — washing machine is not working

Address:

Kathua, Jammu and Kashmir

We had purchase a videocon Washing machine from Videocon authorised dealer in 2006 and now its washer timer is not working. firstly we had registered complaint at district headquarter and one service man came to our home but didn't checked due to the unavailability of electricity and then did not respond to us and when we called after 15 days they said there is a big fault in the machine and cant repaired at home so bring the machine to service centre. And now our washing machine is at state headquarter service centre since September of this year and hadn't got any response from them. And whenever we call them to know they only said k it ll take two more days but there two days are not yet completing.....regarding this we had also complaint to the main service centre but all in vain.......
we are tired of all this now...........please help us out..........i shall be highly thankful to you...........