[Resolved] Videocon Industries Ltd. — defect on product | |
Model- Videocon K-5500, purchased from Ahmedabad(Gujarat) Dear Sir, The above machine is under warranty in Two years, since this period I had called for similar complaint more than 12 times and still problem has not been resolved. According to his mechanic there is one defective part and needs to change for permanently solution. Every time new mechanic comes and went off, there is no result at all. In this regard, lots of corrospodence has also been done with their customer care center but there is no result at all. Now, there is no option to come under your shelter. Please help. Thanking You, Yours Sincerely, Paresh Purohit Ahmedabad- Gujarat (m)[protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 73 5587 3558
+91 12 4671 0600
+91 12 4327 3091
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
This is to inform you that I purchased a Videocon Washing Machine (Model: Eco Wave VGS65GDZ) (Serial No.[protected] on 01/12/2008. It has been purchased from Trade Wings, Methodist Centre, Napier Town, Jabalpur.
It has a problem that some of its parts make noise while spinning of Wash Tub. Since then, I made complaints for 10 - 15 times. Earlier, complaints were made to Trade Wings only. Their mechanic greased & oiled the parts and it worked for about a month.
On next complaint, same thing was done. Then, the part was replaced in Aug'09 but it was also not effective. Now, he says that the part will make noise.
On 20/10/09, (No.JAB[protected]) I made complaint in Bhopal office. Their mechanic also could not catch the fault. Again I made complaint on 30/10/09, (No.JAB[protected]) but in vain. Sir, now I wish that you must look in this matter and give me relief from this problem.
I remain
Abha Agrawal
293, Sarafa Ward, Darhai Chowk, JBP