Videocon Industries Ltd. — Using abusing language by customer care representative

Sir

I from cochin kerala. I bought a Videocon washing machine from best marketing cochin. After one month it is not working. I reported the matter to videocon customer care in this number : [protected] and they told me they will send technician and gave me a compliant ID: cop[protected]. After that nothing had happend. I kept on calling and today someone called me from this number: [protected] and asked for model number of the washing machine. As I was at my office I gave my wife's mobile number. But she too was unaware of the model number. For that reason the man who called used very abusive language at her.

I kindly request you to immediate action for using abusive language at my wife and get the washing machine repaired soon

Yours faithfully
Shino