[Resolved]  Videocon Industries Ltd. — spin tub not working

Washing Machine — cleaning tub of WM not working

Sir,
This is in reference to above, I have lodged a complaint for my Washing Machine model S-70 covered under your home care plan . Plan validity is upto 2010.
I have lodged complaint on 7th aug to your call centre vide complaint no JP[protected]. After followup engineer visited to my home on 8th evening and after examining the WM and seeing the AMC document he assured to come next day i.e on 9th aug to change the part. Next day he came and told your plan is not coming on our computer so please give a photocopy of plan and I will enter the plan in computer and replace the part on next day. Again I have lodged my complaint to your centre vide complaint no JP[protected] on 9th afternoon. They have assured that compaint will be resolved by 9th itself. We have waited but no one came from the company and even no communication have been done from your side for delay. When we have contacted to your customer care on 11th afternoon they told helplessly to contact jaipur office on phone 5125252. We have called to your eng. Mr. Vishnu sharma on his mob.[protected], he told I can not change part unless you talk to office on Ph.2355571/3228813. When we contacted to your office they did'nt give proper reply put down the phone. When we conacted to jaipur Branch no 5125252, they told we will feed data in computer and it will take another one day to resolve the compaint. When I requested to resolve the complaint for same day as I have to go out of the station for a week. They told helplessly we can not do anything because you have taken plan in lucknow and we have to lot of formalities. When I asked a contact no of higher authorities they refused to give it.

In this whole episode my submission is that what I my fault as a consumer I have paid on time and want service on time is my fault. Should I leave my important Bank official work and keep following to your call centre whole week?.

Please resolve my complaint immediately and also answer to my questions. If the matter is delayed I will be compelled to move to higher authorities including forum for justice.

with regards

Saurabh Srivastava
Asst. Manager
State Bank
Add: 103, Santosh Nagar, Near Gopal Pura By Pass
Jaipur
Ph:[protected]

Washing Machine — spin tub not working

Spin tub not working for last two days LG semi automatic machine
19 beeshmar street muthulakshmi nagar chitlapakkam chennai 600064

[protected]
[protected]

Videocon — Spin tub not working

I have lodged my complaint vide no.KLB0228000 on 28.2.10 regariding the spin tub of my washing machine is not working. Even after regular follow ups with the Customer Care and mails to the Company higher authorities, no action has been taken from the Company. Reputed company like Videocon has no care for their customers. Please look into the matter and solve the problem.

Regards,

K. Seetha

dear sir,
my videocon washing machine (semi automatic ) is not working please send your technician given below address as soon as possible .

regards
khushal kukreja, flat no 105 wing no 1,
first floor, capital palace, kavita nagar, avanti vihar,
raipur ( c.g)
cell no . [protected] / [protected]