[Resolved]  Videocon Industries Ltd — fraud offer of Mano Ya Na Mano

Address:

Gujarat

Prashant Shroff Rakesh Patel
28, Prerna Nagar Society, Advocate
Tadwadi, Rander Road, Kalashripat's Pole,
Surat Opp. Yamunabaug,
Chautabazar, Surat.

Date : 20.3.2011
To,
VideoCon Industries Ltd.,
Aurangabad.

Sub: Delivery of Plasma 32 (81 cm) TV Under Maano Ya Na Maano Offer entitlement Certificate No. 147571 and Certificate No. 147566
Dealer – TV Palace, Tadwadi, Rander Road, Surat, Gujarat, India. Invoice no.R6-2537 and R6-2539 dated 25.3.2008
Ref: Your Letter No. 011137 dated March 13, 2011

Sir/Madam,

Thank you for your above cited letter. We are in dilemma.

As per the Maano ya na Maano offer ;
Terms no. 5 - Duly discharged Plasma Entitled Certificate is to be surrendered to company in original at the time of claiming Plasma 32 TV at NEAREST VIDEOCON OFFICE.

As per your above cited letter we have to surrender the Certificate to Wellington & Associates, Post Box No.1003, Himayat Nagar, Hyderabad 500 029.

Terms No.12 - We are entitled for Plasma TV from respective branch office of Videocon Industries Ltd and to pay the transportation cost from the said point and all local taxes.

As per Your above Cited Letter We have to pay Rs.4980.00 towards taxes with additional payment of Rs. 400 towards wall mounting stand & installation and Rs.700 for table top stand as a part of the accessories for the Plasma TV.

As per your above cited letter, We have also been offered in lieu of Plasma the old Technology with inherent limitation, the new innovative technology as below ;
LCD TV 32" Hurricane 32 @ an additional cost of Rs.9990 + Bond Certificate
LCD TV 32" VRL 32 FBM @ an additional Cost of Rs. 13500 + Bond Certificate
LCD TV 40" VRL 40 FBM @ an additional Cost of Rs. 23000 + Bond Certificate
LED TV 32" V 32530HG @ an additional cost of Rs. 25000 + Bond Certificate
LED TV 32" V 32530FG @ an additional Cost of Rs. 28000 + Bond Certificate.

As per our knowledge in lieu of Plasma the old Technology, the new innovative technology is offered to the bond holders as mentioned below Cost.
LCD TV 32" Hurricane 32 @ an additional cost of Rs.5990 + Bond Certificate
LCD TV 32" VRL 32 FBM @ an additional Cost of Rs. 9500 + Bond Certificate
LCD TV 40" VRL 40 FBM @ an additional Cost of Rs. 19000 + Bond Certificate
LED TV 32" V 32530HG @ an additional cost of Rs. 21000 + Bond Certificate
LED TV 32" V 32530FG @ an additional Cost of Rs. 24000 + Bond Certificate.

Please clarify ;
1. To Whom the certificate is to be Surrendered ? As it is a valuable document, we are in dilemma to whom to surrender ? Please clarify ?
2. Provide detailed information of the Local Taxes and Local transportation Charges which are Applicable and payable at SURAT, GUJARAT, INDIA. The taxes mentioned of Rs.4980 seems manipulated amount and we do not agree to it. Only on your return response we can pay the amount.
3. Why there is a difference in your offer ? Please clarify the same by return mail to enable comply for the upgraded model.
4. As mentioned in the above cited letter for additional charges of Rs.400 and Rs. 700 towards the accessories, please also clarify. As per the terms we are been offered the highly new technology by Videocon Industries Ltd with no additional charges of any accessories what so ever needed/required for Plasma TV. i.e. MAANO YA NA MAANO OFFER.

We are thankful to Videocon Industries Ltd as they have not mentioned any other charges/special Cost for the cabinet for Plasma TV, Seperation cost for the materials required in manufacturing of the Plasma TV, Cost for the remote control, Cost for the packaging, etc, etc . . . . . as at the time of the offer nothing was specified and it was considered that the latest version of PLASMA TV is offered by the Company. Now it seems We, the Customers are cheated with different sources. It also seems, Videocon Industries is lacking the trust of their customers

YOUR RESPONSE TO THIS MAIL WILL ONLY HELP US TO SURRENDER THE PLASMA 32(81 CM) ENTITLEMENT CERTIFICATE.

Looking forward to your prompt response.

Thanking you,

PRASHANT SHROFF &
RAKESH PATEL