Videocon Industries Ltd. — delay in servicing

Address:

Hyderabad, Andhra Pradesh

My Videocon Fully automatic washing machine was taken by the authorised service centre personnel of the company (Cool control systems) for rectifying a problem of "spin not working" in July 2010 and was delivered back after a period of about 20 days ( after much cajoling and threat), but when it was delivered it had developed other problems like wild shaking, rattling sound etc. When this was brought to the notice of the service personnel, the machine had again been taken to the service centre on 12.08.2010. Till date it has not been delivered back after rectifying the problem... My variou phone calls to the service centre and mail to the company has not evoked a favorable response so far. How we can rate this company as a multi nationa one if this is the type of after sales service offered?
How can I get my grievance redressed now?