[Resolved]  Videocon Industries Ltd. — service is unsatisfactory

Address:

Gautam Buddha Nagar, Uttar Pradesh

Dear Sir,

We have a washing machine model, VNA160T. For the last month, we had problem as body need to replace. We requested for a service thru Help Line and were acknowledged. After 3 weeks and having several follow-ups, my machine was picked up to service station and assured me get it repaired within 3 days. The Washing machine is integral part of our daily life, one cannot manage without it, we kept following up with & the service provides HI TECH SERVICES, B-14, Sec-64, Noida but things are not moving.

We kept calling and getting advice to contact this no, this no.....

We would like to know what is the future on our equipment and we calls the shot at Videocon ? If mechanics behave this way, days are not far off when you find your customers going away.

Now everybody is concentrating on customer satisfaction but you are away from this. We never expected this from a reputed company like you in today’s time.

S K Behera