[Resolved]  Videocon Inverter — Defective inverter & battery no service

Address:

Gautam Buddha Nagar, Uttar Pradesh

I had bought Videocon’s IGBT Sine Wave Inverter model Eco tech 850 with 30 months waranty with their battery 150 AH on[protected]. After being repaired and replaced 5 times in 7 months the Inverter has again stopped working. After an intervention from a consumer forum last time, the battery was replaced with the assurance that in case of any more problems the set will be taken back and money will be reimbursed. By now I have contacted all of their senior officials. The same indifference is being displayed again, despite 10 days passage, no response has been given.

How many times can one Inverter be replaced? In January Mr Anuj, an authorized engineer had replaced the battery saying it had a manufacturing defect. The continuous breakdowns however prove that the product is completely defective and not usable. In such a scenario, I am requesting you to kindly intervene on my behalf and get me my hard earned money back from a callous and careless company with no after sales service and defective products.