[Resolved]  Videocon Is 29 Crt TV — Complaint against TekCare Andheri Marol

Dear Sir/Madam,

I placed a technician request at tekcare for service of my Videocon 29" CRT TV. The Technician attended my residence and told that ST and IC need to be replaced. For that I need to bring the TV to service centre. He charged 390 Rs as the visit or labour charge. I told the person to arrange for the transport facility as the bill shows that they have a transport facility to pickup and drop the TV from the service centre. But he told that there is no such facility available and I need to bring the TV personally to the centre. On enquiring with other Senior Technician from Tekcare I came to know that there is transport facility available. When again I gave call to the technician who visited my house he gave weird reason that if we pick up the TV that are old then customer say that TV is damaged during transportation and that why he don't do pickup and transport. I am ready to bear the transport cost but he was not ready to listen.

I was told that I need to go out of station for some official work and won't be able to bring the TV to service centre. He told no problem then when you will come back after 1 week then bring the TV to service centre as you have already waited for 3 days for the weekend to bring TV to service Centre wait for 1 week too. But he was not ready to provide the transport facility even though which was available as given on their bill and website.

Please have my call no. MUM[protected]. And for any queries mail me.

Please do the needful.

Thanking you in anticipation,