[Resolved] Videocon LCD — CONSUMER COMPLAINT AGAINST FAULTY VIDEOCON LCD | |
DEAR SIR, PLEASE NOTE THAT I AM FACING A LOT OF PROBLEMS FROM TV SET I HAD PURCHASED. I AM DETAILING THE RELVANT DETAILS BELOW: PURCHASER / COMPLAINENT Hrishikesh Dilip JOshi C-11 SAGAR SANJOG 7 BUNGLOWS PICNIC COTTAGE J.P.ROAD ANDHERI(WEST) MUMBAI-61 MOB:[protected] TV SET PURCHASED FROM: VIJAY SALES DATE:[protected] F BR: INFINITI BR DELIVERY FROM BORIVALI GODOWN TAX INVOICE ([protected]) SALES INVOICE: 82-BGD03-09SIAOT 3158 CODE: (VDL32HBT) VIDEOCON LCD CHASIS NO:[protected] ECODE (G34) RATE: 22,989/- SEQUENCE OF EVENTS: VIDEOCON CUSTOMER CARE HELPLINE: [protected]/ SMS: SVC - 53030 1ST COMPLAINT FOR FAULTY PICTURE QUALITY ON [protected]C.NO:[protected]) 2ND COMPLAINT FOR THE SAME ON[protected]C.NO:[protected]) SPOKE TO SUPERVISOR MR.ZULFI AS THERE WAS NO PROMPT SERVICE. THE SAME DAY, SERVICE ENGINEER MR.ARVIND VISITED AND ON INSPECTION DETERMINED THAT THE TV TUNER CARD WAS FAULTY AND NEEDED REPLACEMENT.HE SAID HE WILL GET BACK WITHIN A WEEK. SINCE NO RESPONSE WAS THERE FROM THE ENGINEER FOR OVER TWO AND HALF WEEKS I CALLED AGAIN ON[protected] AND SPOKE TO MR.CHETAN(SENIOR C.S/T.L). ALSO SMS'D REGARDING THE SAME ON SVC-53030. SPOKE TO MS.PRIYANKA(DELHI NO:[protected]) AND SHE PROMISED FOR A FEEDBACK WITHIN 48 HOURS. AFTER WAITING FOR THREE DAYS,I SMS'D ON[protected] AND SPOKE TO SOME MS. FROM DELHI(NO: [protected]) ON[protected], MR.ARVIND(SERVICE ENGINEER) VISITED AND TOOK PHOTOCOPY OF BILL PROMISING THAT APPROPRIATE DECISION WILL BE TAKEN WITHIN A WEEK. SINCE NO ACTION HAS BEEN TAKEN SINCE THEN, LAST COMPLAINT ON[protected] FROM SMS: SVC - 53030. SPOKE TO MS.PRIYANKA AGAIN FROM NO.[protected]. AGAIN FALSE PROMISES TO REVERT BACK WITHIN 48 HOURS. PLEASE TAKE THE ABOVE INTO CONSIDERATION AND KINDLY ACT ON IT ASAP. REGARDS, HRISHIKESH JOSHI Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
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