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[Resolved]  Videocon LCD — CONSUMER COMPLAINT AGAINST FAULTY VIDEOCON LCD

DEAR SIR,

PLEASE NOTE THAT I AM FACING A LOT OF PROBLEMS FROM TV SET I HAD

PURCHASED. I AM DETAILING THE RELVANT DETAILS BELOW:

PURCHASER / COMPLAINENT

Hrishikesh Dilip JOshi
C-11 SAGAR SANJOG
7 BUNGLOWS PICNIC COTTAGE
J.P.ROAD
ANDHERI(WEST)
MUMBAI-61
MOB:[protected]

TV SET PURCHASED FROM:
VIJAY SALES
DATE:[protected]
F BR: INFINITI BR
DELIVERY FROM BORIVALI GODOWN
TAX INVOICE ([protected])
SALES INVOICE: 82-BGD03-09SIAOT 3158
CODE: (VDL32HBT) VIDEOCON LCD
CHASIS NO:[protected]
ECODE (G34)
RATE: 22,989/-

SEQUENCE OF EVENTS:

VIDEOCON CUSTOMER CARE
HELPLINE: [protected]/ SMS: SVC - 53030

1ST COMPLAINT FOR FAULTY PICTURE QUALITY ON

[protected]C.NO:[protected])
2ND COMPLAINT FOR THE SAME ON[protected]C.NO:[protected])
SPOKE TO SUPERVISOR MR.ZULFI AS THERE WAS NO PROMPT SERVICE.
THE SAME DAY, SERVICE ENGINEER MR.ARVIND VISITED AND ON

INSPECTION DETERMINED THAT THE TV TUNER CARD WAS FAULTY AND

NEEDED REPLACEMENT.HE SAID HE WILL GET BACK WITHIN A WEEK.

SINCE NO RESPONSE WAS THERE FROM THE ENGINEER FOR OVER TWO AND

HALF WEEKS I CALLED AGAIN ON[protected] AND SPOKE TO

MR.CHETAN(SENIOR C.S/T.L). ALSO SMS'D REGARDING THE SAME ON

SVC-53030. SPOKE TO MS.PRIYANKA(DELHI NO:[protected]) AND SHE

PROMISED FOR A FEEDBACK WITHIN 48 HOURS.

AFTER WAITING FOR THREE DAYS,I SMS'D ON[protected] AND SPOKE TO

SOME MS. FROM DELHI(NO: [protected])

ON[protected], MR.ARVIND(SERVICE ENGINEER) VISITED AND TOOK

PHOTOCOPY OF BILL PROMISING THAT APPROPRIATE DECISION WILL BE

TAKEN WITHIN A WEEK.

SINCE NO ACTION HAS BEEN TAKEN SINCE THEN,
LAST COMPLAINT ON[protected] FROM SMS: SVC - 53030.
SPOKE TO MS.PRIYANKA AGAIN FROM NO.[protected].
AGAIN FALSE PROMISES TO REVERT BACK WITHIN 48 HOURS.

PLEASE TAKE THE ABOVE INTO CONSIDERATION AND KINDLY ACT ON IT

ASAP.

REGARDS,
HRISHIKESH JOSHI
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Complaint marked as Resolved Aug 14, 2020
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