[Resolved]  Videocon LCD TV — DURABILITY & NON ACTION ON COMPLAINT

I had purchased a LCD TV of Videocon from their dealer at a cost of Rs.32,000.00. After about 2years of service the TV started giving trouble. On starting for a few minutes the picture is blurred & black -white. After about 15 minutes it becomes normal. A complaint was lodged with Videocon Customer Care & after follow up over telephone a Service mechanic was deputed to my residence. Even without opening the set & merely by viewing the TV the Service mechanic commented that the Main PCB has gone wrong & approx Rs.6000.00 will be the cost of repair.I was not convinced as without testing the parts how anyone can make such comment,unless it is a regular feature with Videocon LCD T.V. Again in the month of Dec2009 a complaint was lodged with Videocon & after more than a month & after several telephone calls a person was deputed to my residence. He opened the set & tested the parts & again concluded that the Main PCB needs to be changed at a cost of Rs.6000.00 Durint this period of last 8 months the Price of the new TV has come down to about 25-26,000.00 but the cost of repairs is the same as per Videocon.
Moreover,it is implied & expected that such a high value T.V is expected to give a basic minimum life of 10-12 years which is quite normal for a TV. Still feeling cheated & fleeced I agreed to pay for the repairs but since than again a month has passed but no action has been taken. Merely assurances are given over E-mail in response to my mails.Lastly the matter was reported to the Chairman Mr.V.N.Dhoot 3days back but there is not even a acknowledgement of the receipt of my complaint from his office.
Feeling harassed & cheated I intend to seek legal recourse,with the Consumer's Forum etc kindly guide as well as take up the matter with the Company.