Videocon Microwave Oven - Model Vj20csl3 — URGENT!! Videocon Microwave Oven -unthoughtful & unethical way of handling consumer's concerns

Address:

Thane, Maharashtra

Respected Sir/Madam,

I am writing this mail to draw your kind attention to my situation & for an immediate solution to the same after my numerous calls to the customer care were proved vain. (Complaint number: THA[protected], Videocon Microwave Oven - Model VJ20CSL3).

I had lodged my complaint through the Videocon customer care on 18th October 2011 for heating problem in my Videocon microwave oven & requested them to take a special note o[censored]navailability on weekdays. I was promised that the engineer will come on weekends & resolve the issue. I informed them that it is under warranty till 15th Nov’2011. However the engineer came on 22nd October 2011 Saturday but was not able to fix it completely due to the faulty capacitor which needed to be replaced. He promised me that he will come back the next Saturday with the new device.

But after that I have not received any resolution from your side. Neither have I received a response from you regarding my concern even after 7-8 repeated calls to the Videocon customer care team. What was more frustrating were the promises made by Videocon that my issue would be escalated urgently & would be fixed in next 24 hours every single time I called them. Surprisingly my house in only 15 minutes away from their service center at Kalyan & still they could not fix it.

I had lodged the complaint when I still had more than 30 days warranty period left, but now due to the embarrassingly inefficient & incompetent service process from Videocon, I am left with only a week’s warranty without resolution. It seems that, Videocon’s intention is to earn the fixing charges when my warranty is over and for that they can unethically go the extent of playing with the consumer’s rights & mental health. This is a shear shameful incident on how to betray the customers trust & satisfaction. I have other Videocon appliances also in my home, But after this incident I am really not confident if I can trust this brand anymore & won’t like to buy any of their products.

As a Videocon customer I really feel cheated. If this is happening with someone who proactively calls the customer care 7-8 times, it is rather painful to imagine how unethically Videocon must have dealt with other customers across the country. This unthoughtful & unethical way of handling consumer’s concerns is not acceptable at all by any consumer & this behavior has created tremendous mental pressure on me.

I now wish that I had never taken this appliance from Videocon & would like to solicit judiciary action against Videocon in the honorable court of consumer rights, India and Consumer protection and national consumer disputes redressal commission, India as per my capacity as a consumer If my concern is not immediately dealt with utmost respect, sincerity & urgency.

Regards,
Avishek Chakraborty
Sr. Functional Analyst - PS
Cell: +[protected]