| Address: | Central Delhi, Delhi |
Date: 27.11.2011
FAULTY HAND SET/ WORST CUSTOMER CENTER
Dear Sir/Madam,
I Have purchased a VIDEOCON Handset Mobile Phone vide Model No. V1605 in on dated 30.10.2011(Sr.NO.[protected] , [protected]) its a dual sim mobile. from MAA JWALA MOBILE COMMUNICATION, SHOP NO. 19/1, DOBLE STOREY, PREM NAGAR, JAIL; ROAD, NEAR TILAK NAGAR METRO STATION, NEW DELHI-110058.
After 25 Days I am facing a lot of problem with the Mobile white Screening, Incoming & outgoing calls not display & Not Working Properly & Charging Problem.
After that Facing the Problem i have Personally visit & complaint to the Maa Jwala Mobile Communication & he Guys is told me i have responsible for the Problems, only customer care center solve your problems & also told checking/Repairing the Mobile phone at Customer Care Center for Repairing .
After That i have Personally visited at Customer Care Center Mr.Kulwant Singh (Mobile No. [protected]) , Shop No. 6169, Ground Floor, Opposite Metro Pillar No.375-376, Raja Garden, New Delhi-110 15. I told him about the Problem than he told me some parts are damage & broken, I have not Preparing the Handset Free of Cost & they are demanding the charges of Rs.1, 400/- (Rupees One Thousand Four Hundred) for Proper working the Mobile & also told me that is Faulty Mobile Handset given to you by "MAA JWALA MOBILE COMMUNICATION" & I am really shocked & Surprised. They also advised me to report to the same authorized dealer for changing the Faulty handset & issue new Handset. But dealer is not proper responding to me.
I would like to request you please help me & do the needful to change the handset and take some stern action against the Dealer /Customer Care Center to provide me the justice.
If required details of all relevant documents will be provided.
Waiting for Ur quick reply.
Thanking you,
Krishna Nand
[protected]
E-Mail: krishnanand.[protected]@gmail.com
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