[Resolved]  Videocon Mobile Service — Refund of my Prepaid Balance.

Address:

Sonipat, Haryana

To,
Videocon Mobile Services.

Sub - Refund of my Prepaid Balance.

Date 12/4/2011

In reference to the above subject I (Sumod Kuhar) have a complaint regarding your services.
I do receive flash messages from your side for different offers and packs and in all messages you have only one option to activate that ok button.
when phone is idle and i press my left selection key your packs automatically get activated and i am charged for that.
it was cricket pack which was accidently got activated on my phone no. [protected]) when i pressed left key i got a message thank you for activating cricket pack and again you have deducted my a/c balance. Now and when I called up your people on 121 he transferred my line to another dept. and as usual after transferring the line nobody picks up the call.
Now I request you to deactivate the cricket pack and refund the amount and kindly stop your flash messages because I don't need any VAS pack.

Looking towards yours positive reply and support.

Date 12/4/2011

Regards
Sumod
[protected]