[Resolved]  Videocon Mobile Services — New phone not working

Address:

Chennai, Tamil Nadu

I bought a new videocon phone on 6th Jan 2011 and so far it remained in service center for more than 3 weeks and have done enough follow up. Neither phone is fixed nor replaced. I have enough follow up with them for last one month.They don't even remember the customer who is writing an email to the service.

Greetings Mr. Sharma!



Thank you for taking the time to write to us.



We would like to inform you that to resolve your concern regarding your Videocon Mobile handset one of our executive will be in touch with you shortly.



For any further information on Videocon Mobile Phones, please feel free to write back or contact our Customer Care at[protected]toll free),[protected], between 09:00AM-06:00PM, seven days a week.

With Regards
Videocon Support Team


[protected][protected][protected][protected]
----- Original Message -----

Hi,

I got the mobile back from the service center today and mobile automatically goes to search mode automatically after few minutes every now and then.

I am not interested any more in repairing my mobile phone and have lost a lot already by going to service center within one month for 3-4 times.

My straightforward question is whether you guys can refund or replace the mobile phone.

I don't need any other solution with respect to this phone. If not i will come and drop in your chennai office.

Regards

Girinathan.R






[protected][protected][protected][protected]
From: support <[protected]@udcl.in>
To: [protected]@yahoo.co.uk
Sent: Tue, 22 February, 2011 13:02:30
Subject: Re. Re: Re. Re: Re. Re: Reg: Videocon Mobile Issue


Greetings Mr. Girinathan!



Thank you for taking the time to write to us.



We understand the concerns that you are facing with your Videocon mobile Phone

V­­­­1306 and apologize for the inconvenience caused.



We assure you of taking this on priority to offer redress to your satisfaction.



Thank you for your patience.



For any further information on Videocon Mobile Phones, please feel free to write back or contact our Customer Care at[protected]toll free),[protected], between 09:00AM-06:00PM, seven days a week.

With Regards
Videocon Support Team






[protected][protected][protected][protected]
----- Original Message -----

Hi,

As per my discussion with Mr. Deepak, I have submitted the phone today at the service center. Kindly escalate and provide resolution at the earliest.

ASC Name: Accel Frontline Services Limited
The call id no. CN1-VG[protected]DW

Regards

Girinathan.R






[protected][protected][protected][protected]
From: support <[protected]@udcl.in>
To: [protected]@yahoo.co.uk
Sent: Mon, 14 February, 2011 15:10:23
Subject: Re. Re: Re. Re: Reg: Videocon Mobile Issue


Greetings Mr. Girinathan!



We would like to inform you that one of our representative will be in touch with you shortly regarding your concern.



We assure you that within the next 48 Hours our executive will be in touch with you.


For any further information on Videocon Mobile Phones, please feel free to write back or contact our Customer Care at[protected]toll free),[protected], between 09:00AM-06:00PM, seven days a week.

With Regards
Videocon Support Team




[protected][protected][protected][protected]
----- Original Message -----

Hi

I hope you understand my language. I said I have no time again to go and give my phone back to service center and wait for your response.

Imagine without a phone in the business world and i cannot run my life with spare mobile from my friend.

Please let me know the contact number of some higher authority in Videocon to address my grievance. I will call up and talk to them.

Otherwise, whoever understands english and speak to me. Please go through the email trail and have already replied that i cannot go to service center.

My contact number is [protected]/[protected](Videocon number)

If you guys cannot change the phone, let me know the same through email. If you cannot address the customer, i will dump this phone and buy a new phone from some other brand.

Thanks for your time without resolving the issues.

Regards

Girinathan.R






[protected][protected][protected][protected]
From: support <[protected]@udcl.in>
To: [protected]@yahoo.co.uk
Sent: Sun, 13 February, 2011 16:38:31
Subject: Re. Re: Reg: Videocon Mobile Issue


Greetings Mr. Girinathan!



Thank you for taking the time to write to us.

We request you to submit your V1306 again with our Authorized Service Centre’s (ASC) for support.



After submitting your handset with our Authorized Service Centre please write us with the following details so that we may work upon the same on priority:





The date of submission of the phone at the Authorized Service Centre (ASC)

ASC Name:

Job sheet/ Call ID number



We once again assure you of our complete support.



For any further information on Videocon Mobile Phones, please feel free to write back or contact our Customer Care at[protected]toll free),[protected], between 09:00AM-06:00PM, seven days a week.

With Regards
Videocon Support Team




[protected][protected][protected][protected]
----- Original Message -----

Hi,

What is the team working on? I don't understand. It is matter of taking decision and advise someone to replace the mobile or refund. Please let me know how much more time required for you. I have better things to do in life other than buying a product fault one and following up with you for resolving the same.

Regards

Girinathan.R






[protected][protected][protected][protected]
From: support <[protected]@udcl.in>
To: [protected]@yahoo.co.uk
Sent: Fri, 11 February, 2011 10:10:49
Subject: Reg: Videocon Mobile Issue


Greetings Mr.Girinathan



We apologize for the delay in updating the service support status of your V1306.



Please be assured that our team is working on the same. We would get back to you with the exact status shortly.



We thank you for your patience.



For any further information on Videocon Mobile Phones, please feel free to write back or contact our Customer Care at[protected]toll free),[protected], between 09:00AM-06:00PM, seven days a week.


With Regards,

Videocon Support Team.


[protected][protected][protected][protected]

----- Original Message -----

Hi,

Please let me know the status on the same.

Regards

Girinathan.R






[protected][protected][protected][protected]
From: support <[protected]@udcl.in>
To: [protected]@yahoo.co.uk
Sent: Tue, 8 February, 2011 18:25:12
Subject: Re. Re: Re. Re: Re. Re: Re. Reg: Videocon Mobile Issue


Greetings Mr. Girinathan!



Please be assured that we are working on getting your concerns regarding your Videocon Mobile Phone V1306 addressed on priority. We shall get back to you at the earliest.



Thank you for your patience.



For any further information on Videocon Mobile Phones, please feel free to write back or contact our Customer Care at[protected]toll free),[protected], between 09:00AM-06:00PM, seven days a week.

With Regards
Videocon Support Team


[protected][protected][protected][protected]
----- Original Message -----

HI,

As I mentioned in my previous email, please let me know the process to get the replacement or refund. I have no time to go and explain the whole history to any service center.


The following are the details of my previous service center details.

Service center: Mobi care service center, GST Road, Tambaram Sanatorium
Call ID number:MC1-VG[protected]DW

IMEI no.[protected]

Your mobile was in the service center for long time than what i actually used from the time of purchase. Kindly let me know the alternative to get the replacement or refund for the product.

Regards

Girinathan.R






[protected][protected][protected][protected]
From: support <[protected]@udcl.in>
To: [protected]@yahoo.co.uk
Sent: Thu, 3 February, 2011 16:40:25
Subject: Re. Re: Re. Re: Re. Reg: Videocon Mobile Issue


Greetings Mr. Girinathan!



Thank you for taking the time to write to us.

We apologize for the inconvenience caused to you and assure you of redress to your satisfaction



We request you to submit your V1306 with one of our Authorized Service Centre’s (ASC) for support.



You may please locate the nearest ASC through our website http://www.videoconmobiles.com/Service_centers.aspx



After submitting your handset with our Authorized Service Centre please write us with the following details so that we may work upon the same on priority:



The date of submission of the phone at the Authorized Service Centre (ASC)

ASC Name:

Job sheet/ Call ID number

IMEI no. of your Videocon Mobile Phone:



We once again assure you of our complete support.



For any further information on Videocon Mobile Phones, please feel free to write back or contact our Customer Care at[protected]toll free),[protected], between 09:00AM-06:00PM, seven days a week.

With Regards
Videocon Support Team






[protected][protected][protected][protected]
----- Original Message -----

Hi,

As per my previous communication. i have received my mobile couple of days ago and the issue still persist in my mobile.

I don't want any more service to my phone except for changing the phone or refunding my money.

i want someone to contact me to do necessary support.

Regards

Girinathan.R






[protected][protected][protected][protected]
From: support <[protected]@udcl.in>
To: [protected]@yahoo.co.uk
Sent: Sun, 30 January, 2011 15:39:53
Subject: Re. Re: Re. Reg: Videocon Mobile Issue


Greetings Mr. Girinathan!



Thank you for taking the time to write to us.



We understand the concerns that you are facing with your Videocon mobile Phone

V­­­­1306 and apologize for the inconvenience caused.



We assure you of taking this on priority to offer redressal to your satisfaction.



Thank you for your patience.



For any further information on Videocon Mobile Phones, please feel free to write back or contact our Customer Care at[protected]toll free),[protected], between 09:00AM-06:00PM, seven days a week.

With Regards
Videocon Support Team




[protected][protected][protected][protected]
----- Original Message -----

Thanks for your consideration.

Call ID number:MC1-VG[protected]DW

IMEI no.[protected]

Please ensure that the issue get resolved within next two business days.

Regards

Girinathan.R






[protected][protected][protected][protected]
From: support <[protected]@udcl.in>
To: [protected]@yahoo.co.uk
Sent: Fri, 28 January, 2011 10:15:08
Subject: Re. Reg: Videocon Mobile Issue


Greetings Mr. Girinathan!



Thank you for taking the time to write to us.

We apologize for the inconvenience caused and assure you of support to your satisfaction.



In order to expedite the resolution, may we request you to write back with a few details at the earliest:



Job sheet/ Call ID number

IMEI no. of your Videocon Mobile Phone:



We once again assure you of our complete support.



For any further information on Videocon Mobile Phones, please feel free to write back or contact our Customer Care at[protected]toll free),[protected], between 09:00AM-06:00PM, seven days a week.





With Regards
Videocon Support Team




[protected][protected][protected][protected]
----- Original Message -----

Hi,

My name is Girinathan. I bought a v1306 phone three weeks ago. It had a battery
issue and was taken to service center. They reloaded the software and asked us
to test the battery backup. It didn't work properly. We went back to service
center for battery replacement as per their advice. Now it is more than a one
week and it is with Service center at East tambaram.(Mobile care) The mobile was
given on 19th January 2011. It was promised with a date of


I don't think it is acceptable to keep the mobile in the service center just
after a purchase of mobile . I am very much impacted without mobile phone. Do
let me know how you could provide prompt support in this regard. Otherwise,
please take back the mobile and return the money or replace it with a new
mobile. I am very much upset on quality of the product and support in this
regard.

My contact number is [protected]/[protected].

Regards

Girinathan.R