Videocon Industries Complaints & Reviews

Hi from Er.Balakrishnan.M
For my number I didn't activated any cricket alert services, they activated them-self and debited Rs.30 from my balance. When I talked with videocon customer care they accepted to refund Rs.30 within next day morning,but after 1 week also it was not refunded. When I called again they not responding and also not attending the calls.Also Videocon network coverage is also not so good as they advertised.

Kindly do favour to get my hard earned money Rs.30 to my number again.

My videocon number : [protected]

I AM MANISH KALRA USING VIDEOCON MOBILE V1655 . THERE IS PROBLEM OCCURES IN ITS TOUCH SCREEN THEN I WAS GO TO VIDEOCON MOBILE SERVICE CENTRE (ACCEL FRONTLINE SERVICE) JAIPUR ON DT 17/02/2011,AND GIVE MY MOBILE TO CHECK . THEY TOLD ME THAT THE TOUCH SCREEN NOT WORKING IT SHOULD BE CHANGE AND ITS DEMAND SHOULD SEN TO COMPANY AND THEIR WILL 7 DAYS TIME REQUIRED AND I CAME BACK AND THEY GIVE ME A CALL ID NO . JPR_VG_11_0035730 AND (MY MOBILE HANDSET IS IN WARRENTY NOW.)
BUT AFTER 15 DAYS THEY ARE REFUSE ME AND SAY UR MOBILE TOUCH SCREEN NOT CAME FROM THE COMPANY TIIL DATE AND IT SHOULD TAKE 7 DAYS MORE TO CAME .
THIS IS DELAY IN SERVICE , I AM SUFFERING DUE TO MY CELL NUBERS ARE NOT WORKING DUE TO MY MOBILE .
IT IS REQUESTED TO U SEND TOUCH SCREN AS SOON AS POSSIBLE .

Dear Bajaj Finance ,

Financed a Videocon AC from you all , purchased from the Great Eastern kankurgachi . According to me the last EMI was February'11 , but received another sms for the ecs clearnce for the month of March'11

Please send me the statemets of accounts to my mail id.

Email - somnath.[protected]@airtel.in
Mobile - [protected]

Loan ac no - 4100CD00076248

On 2nd of Feb 2011 i m given me Videocon handset for repair at their mobile repair center and they committed me Ur handset is dead and company will issue a new handset on behalf of repaired hand set on 16 feb 2011 AND
On 16 Feb 2011 when i m collected my new hand set than he say ur hand set is broken internally and now its out of warranty and u have to pay Rs 450 for its display charges , when i m again call on 1 march 2011 than he say ur handset is not reparing and not repaired in future also its completely dead ..............
Videocon's after sales services is very poor................

I bought a new videocon phone on 6th Jan 2011 and so far it remained in service center for more than 3 weeks and have done enough follow up. Neither phone is fixed nor replaced. I have enough follow up with them for last one month.They don't even remember the customer who is writing an email to the service.

Greetings Mr. Sharma!



Thank you for taking the time to write to us.



We would like to inform you that to resolve your concern regarding your Videocon Mobile handset one of our executive will be in touch with you shortly.



For any further information on Videocon Mobile Phones, please feel free to write back or contact our Customer Care at[protected]toll free),[protected], between 09:00AM-06:00PM, seven days a week.

With Regards
Videocon Support Team


[protected][protected][protected][protected]
----- Original Message -----

Hi,

I got the mobile back from the service center today and mobile automatically goes to search mode automatically after few minutes every now and then.

I am not interested any more in repairing my mobile phone and have lost a lot already by going to service center within one month for 3-4 times.

My straightforward question is whether you guys can refund or replace the mobile phone.

I don't need any other solution with respect to this phone. If not i will come and drop in your chennai office.

Regards

Girinathan.R






[protected][protected][protected][protected]
From: support <[protected]@udcl.in>
To: [protected]@yahoo.co.uk
Sent: Tue, 22 February, 2011 13:02:30
Subject: Re. Re: Re. Re: Re. Re: Reg: Videocon Mobile Issue


Greetings Mr. Girinathan!



Thank you for taking the time to write to us.



We understand the concerns that you are facing with your Videocon mobile Phone

V­­­­1306 and apologize for the inconvenience caused.



We assure you of taking this on priority to offer redress to your satisfaction.



Thank you for your patience.



For any further information on Videocon Mobile Phones, please feel free to write back or contact our Customer Care at[protected]toll free),[protected], between 09:00AM-06:00PM, seven days a week.

With Regards
Videocon Support Team






[protected][protected][protected][protected]
----- Original Message -----

Hi,

As per my discussion with Mr. Deepak, I have submitted the phone today at the service center. Kindly escalate and provide resolution at the earliest.

ASC Name: Accel Frontline Services Limited
The call id no. CN1-VG[protected]DW

Regards

Girinathan.R






[protected][protected][protected][protected]
From: support <[protected]@udcl.in>
To: [protected]@yahoo.co.uk
Sent: Mon, 14 February, 2011 15:10:23
Subject: Re. Re: Re. Re: Reg: Videocon Mobile Issue


Greetings Mr. Girinathan!



We would like to inform you that one of our representative will be in touch with you shortly regarding your concern.



We assure you that within the next 48 Hours our executive will be in touch with you.


For any further information on Videocon Mobile Phones, please feel free to write back or contact our Customer Care at[protected]toll free),[protected], between 09:00AM-06:00PM, seven days a week.

With Regards
Videocon Support Team




[protected][protected][protected][protected]
----- Original Message -----

Hi

I hope you understand my language. I said I have no time again to go and give my phone back to service center and wait for your response.

Imagine without a phone in the business world and i cannot run my life with spare mobile from my friend.

Please let me know the contact number of some higher authority in Videocon to address my grievance. I will call up and talk to them.

Otherwise, whoever understands english and speak to me. Please go through the email trail and have already replied that i cannot go to service center.

My contact number is [protected]/[protected](Videocon number)

If you guys cannot change the phone, let me know the same through email. If you cannot address the customer, i will dump this phone and buy a new phone from some other brand.

Thanks for your time without resolving the issues.

Regards

Girinathan.R






[protected][protected][protected][protected]
From: support <[protected]@udcl.in>
To: [protected]@yahoo.co.uk
Sent: Sun, 13 February, 2011 16:38:31
Subject: Re. Re: Reg: Videocon Mobile Issue


Greetings Mr. Girinathan!



Thank you for taking the time to write to us.

We request you to submit your V1306 again with our Authorized Service Centre’s (ASC) for support.



After submitting your handset with our Authorized Service Centre please write us with the following details so that we may work upon the same on priority:





The date of submission of the phone at the Authorized Service Centre (ASC)

ASC Name:

Job sheet/ Call ID number



We once again assure you of our complete support.



For any further information on Videocon Mobile Phones, please feel free to write back or contact our Customer Care at[protected]toll free),[protected], between 09:00AM-06:00PM, seven days a week.

With Regards
Videocon Support Team




[protected][protected][protected][protected]
----- Original Message -----

Hi,

What is the team working on? I don't understand. It is matter of taking decision and advise someone to replace the mobile or refund. Please let me know how much more time required for you. I have better things to do in life other than buying a product fault one and following up with you for resolving the same.

Regards

Girinathan.R






[protected][protected][protected][protected]
From: support <[protected]@udcl.in>
To: [protected]@yahoo.co.uk
Sent: Fri, 11 February, 2011 10:10:49
Subject: Reg: Videocon Mobile Issue


Greetings Mr.Girinathan



We apologize for the delay in updating the service support status of your V1306.



Please be assured that our team is working on the same. We would get back to you with the exact status shortly.



We thank you for your patience.



For any further information on Videocon Mobile Phones, please feel free to write back or contact our Customer Care at[protected]toll free),[protected], between 09:00AM-06:00PM, seven days a week.


With Regards,

Videocon Support Team.


[protected][protected][protected][protected]

----- Original Message -----

Hi,

Please let me know the status on the same.

Regards

Girinathan.R






[protected][protected][protected][protected]
From: support <[protected]@udcl.in>
To: [protected]@yahoo.co.uk
Sent: Tue, 8 February, 2011 18:25:12
Subject: Re. Re: Re. Re: Re. Re: Re. Reg: Videocon Mobile Issue


Greetings Mr. Girinathan!



Please be assured that we are working on getting your concerns regarding your Videocon Mobile Phone V1306 addressed on priority. We shall get back to you at the earliest.



Thank you for your patience.



For any further information on Videocon Mobile Phones, please feel free to write back or contact our Customer Care at[protected]toll free),[protected], between 09:00AM-06:00PM, seven days a week.

With Regards
Videocon Support Team


[protected][protected][protected][protected]
----- Original Message -----

HI,

As I mentioned in my previous email, please let me know the process to get the replacement or refund. I have no time to go and explain the whole history to any service center.


The following are the details of my previous service center details.

Service center: Mobi care service center, GST Road, Tambaram Sanatorium
Call ID number:MC1-VG[protected]DW

IMEI no.[protected]

Your mobile was in the service center for long time than what i actually used from the time of purchase. Kindly let me know the alternative to get the replacement or refund for the product.

Regards

Girinathan.R






[protected][protected][protected][protected]
From: support <[protected]@udcl.in>
To: [protected]@yahoo.co.uk
Sent: Thu, 3 February, 2011 16:40:25
Subject: Re. Re: Re. Re: Re. Reg: Videocon Mobile Issue


Greetings Mr. Girinathan!



Thank you for taking the time to write to us.

We apologize for the inconvenience caused to you and assure you of redress to your satisfaction



We request you to submit your V1306 with one of our Authorized Service Centre’s (ASC) for support.



You may please locate the nearest ASC through our website http://www.videoconmobiles.com/Service_centers.aspx



After submitting your handset with our Authorized Service Centre please write us with the following details so that we may work upon the same on priority:



The date of submission of the phone at the Authorized Service Centre (ASC)

ASC Name:

Job sheet/ Call ID number

IMEI no. of your Videocon Mobile Phone:



We once again assure you of our complete support.



For any further information on Videocon Mobile Phones, please feel free to write back or contact our Customer Care at[protected]toll free),[protected], between 09:00AM-06:00PM, seven days a week.

With Regards
Videocon Support Team






[protected][protected][protected][protected]
----- Original Message -----

Hi,

As per my previous communication. i have received my mobile couple of days ago and the issue still persist in my mobile.

I don't want any more service to my phone except for changing the phone or refunding my money.

i want someone to contact me to do necessary support.

Regards

Girinathan.R






[protected][protected][protected][protected]
From: support <[protected]@udcl.in>
To: [protected]@yahoo.co.uk
Sent: Sun, 30 January, 2011 15:39:53
Subject: Re. Re: Re. Reg: Videocon Mobile Issue


Greetings Mr. Girinathan!



Thank you for taking the time to write to us.



We understand the concerns that you are facing with your Videocon mobile Phone

V­­­­1306 and apologize for the inconvenience caused.



We assure you of taking this on priority to offer redressal to your satisfaction.



Thank you for your patience.



For any further information on Videocon Mobile Phones, please feel free to write back or contact our Customer Care at[protected]toll free),[protected], between 09:00AM-06:00PM, seven days a week.

With Regards
Videocon Support Team




[protected][protected][protected][protected]
----- Original Message -----

Thanks for your consideration.

Call ID number:MC1-VG[protected]DW

IMEI no.[protected]

Please ensure that the issue get resolved within next two business days.

Regards

Girinathan.R






[protected][protected][protected][protected]
From: support <[protected]@udcl.in>
To: [protected]@yahoo.co.uk
Sent: Fri, 28 January, 2011 10:15:08
Subject: Re. Reg: Videocon Mobile Issue


Greetings Mr. Girinathan!



Thank you for taking the time to write to us.

We apologize for the inconvenience caused and assure you of support to your satisfaction.



In order to expedite the resolution, may we request you to write back with a few details at the earliest:



Job sheet/ Call ID number

IMEI no. of your Videocon Mobile Phone:



We once again assure you of our complete support.



For any further information on Videocon Mobile Phones, please feel free to write back or contact our Customer Care at[protected]toll free),[protected], between 09:00AM-06:00PM, seven days a week.





With Regards
Videocon Support Team




[protected][protected][protected][protected]
----- Original Message -----

Hi,

My name is Girinathan. I bought a v1306 phone three weeks ago. It had a battery
issue and was taken to service center. They reloaded the software and asked us
to test the battery backup. It didn't work properly. We went back to service
center for battery replacement as per their advice. Now it is more than a one
week and it is with Service center at East tambaram.(Mobile care) The mobile was
given on 19th January 2011. It was promised with a date of


I don't think it is acceptable to keep the mobile in the service center just
after a purchase of mobile . I am very much impacted without mobile phone. Do
let me know how you could provide prompt support in this regard. Otherwise,
please take back the mobile and return the money or replace it with a new
mobile. I am very much upset on quality of the product and support in this
regard.

My contact number is [protected]/[protected].

Regards

Girinathan.R

THIS IS PUBLIC NOTICE
+++++++++++++++++++

Please do not paid any types of money to any organisation. No organisation have give any kind of job by taking money. They actually grab your information from naukri or any job portal. Just study hard and respect elder and parents. One day you will be rewarded. Don't pay anything to this fraud person. Just expense the same in order to buy original software. Because, if you buy original software then company will earn revenue and in the process they will recruit 2 more and it may be you. Numerous time I have cheated by this type of frauder. They have cheated me in the name of the company like Cognizent,TCS,Infosys, Capgemini, MRF, Maruti,SKODA and also Mahindra. They only target those student who have avaerage marks. Just remember it's take a month to earn and it takes a second to expendit. So, don't waste your time. Just study hard. Believe me you will get a good job one day. Due to this type of cheater I have lost my valuable 2 years. Now I really need a job,but Can't get. So, please don't waste money and time. My name is Suman Bhuiyan. If you have any doubt please mail me at [protected]@gmail.com. Be grown up. I know what I lost. Hope some good person may be help me.

Thanks & Regards,

Suman Bhuiyan

I have purchased a Videocon mobile model No: V-1305 on 6-7-2010 from Saravana Stores, T.Nagar, Chennai. Despite its very less usage, it got a motherboard related issue in the month of November 2010. I submitted the same to an autherised service center of Videcon, RT Outsourcing on 30-Nov-2010. Nearly three months they did not returned my handset rectified. I have sent so many mails and called so many times directly to their customercare, but no use. The service center (RT) was forcing me from the second week onwards, when ever I enquire about the status, to talk to the customercare because they also did not get any reply from the department concerned. So many '72 hrs deadline' was promised by their custmercare people with an assured call back, but nothing happened till date. Mentioning the same, I have sent a mail to their Nodal officer on 24-Feb-2011 as a threaded email with all the previous mail attached to it. On[protected], I got his reply, rediculously asking me to contact the customercare. I have last three recordings of the conversations with them. Now my demand is 'they must replace me with a new handset, because it won't be a near to compensation to my pain and strain suffered. I have given enough time to them, and it seems, they just respond when we call, and forget about our complaint the next moment. They never have any parts to rectify any problem (their usual excuse for delay). What shall I do further in this regard? Please help

I had bought Videocon’s IGBT Sine Wave Inverter model Eco tech 850 with 30 months waranty with their battery 150 AH on[protected]. After being repaired and replaced 5 times in 7 months the Inverter has again stopped working. After an intervention from a consumer forum last time, the battery was replaced with the assurance that in case of any more problems the set will be taken back and money will be reimbursed. By now I have contacted all of their senior officials. The same indifference is being displayed again, despite 10 days passage, no response has been given.

How many times can one Inverter be replaced? In January Mr Anuj, an authorized engineer had replaced the battery saying it had a manufacturing defect. The continuous breakdowns however prove that the product is completely defective and not usable. In such a scenario, I am requesting you to kindly intervene on my behalf and get me my hard earned money back from a callous and careless company with no after sales service and defective products.

ATTENTION.


REF: "Videocon India Pvt Ltd" DIRECT RECRUITMENTS OFFER.

Your resume has been selected from MONSTER.COM for our new plant. The Company selected 62 candidates list for Senior Engineer, IT, Administration, Production, marketing, Account/Finance, Technician and general service Departments. It is our pleasure to inform you that your resume was selected as one of the 62 candidates shortlisted for the interview. The Company is recruiting the candidates for our new plants in Delhi, Bangalore, Pune Andhra Pradesh, Tamilnadu, West Bengal, Kerala and mumbai.


Your interview will be held at The Company Corporate office in New Delhi on 5th of March at 11.30am, you will be pleased to know that from the 62 candidates, selected 55 candidates will be giving appointment, meaning your Application can be in progress to the final stage. You will have to come to the Company corporate office in New Delhi. Your offer letter with Air Ticket will be sent to you by courier before date of interview (Please be inform that ticket will not be provided for applicant within Delhi and NCR). The Company can offer you a salary with benefits for this post from 35, 000/- to 200, 000/- P.M. + (HRA + D.A + Conveyance and other Company benefits). The Designation and Job Location will be fixed by Company HRD at the time of final process. You have to come with photo-copies of all required documents.
=========================================
REQUIRED DOCUMENTS BY THE COMPANY HRD
=========================================
1. Full Names:
2. Contact Address:
3. Mobile Number:
4. Sex:
5. Age:
6. Photo-copies of Qualification Documents.
7. Photo-copies of Experience Certificates (If any)
8. Photo-copies of Address Proof
9. Two Passport Size Photograph.
======================================
You are to make a cash security deposit of Rs.10, 700INR(Ten thousand seven hundred rupees) as an initial amount in favor of our company accountant name in charge to collecting payment. This is a refundable interview security deposit, 10,500/- ( Ten thousand Five Hundred rupees ) will be the refundable amount, while 200 rupees will be deducted as bank charges for funds deposit. The refundable interview security deposit of Rs. 10,700/- should be paid to the bank details given to you to our company accounting officer in charge. Account number will be provided to you upon your response to this mail.


NB: You are advice to reconfirm your full name, mailing address, age and phone number in your reply. This Company will be responsible for all other expenditure to you at the time of face-to-face meeting with you in the Company. The Job profile, salary offer, and date -time of interview will be mention in your offer letter.

is it true or fake

IMPORTANT NOTICE:
Last date for security deposit is 2nd of March 2011. The earlier the deposit is made the better for us so that we can get the ticket booked on time for the people outside Delhi and NCR and as well send it along with the call letter to the applicants.

Regards,
Mr. Deepak Sharma - (Executive - HRD)
Videocon Electronics India Ltd.
H.O. - 174, Videocon House,
G.K. Part 1, Greater Kailash.

To,
Videocon Mobile Services.

Dear Sir,

Sub - Refund of my Prepaid Balance.


In reference to the above subject I (Pranav Bhatt) have a small complaint regarding our services.
I do receive flash messages from your side for different offers and packs and in all messages you have only one option to activate that ok button.
when phone is idle and i press my left selection key your packs automatically get activated and i am charged for that.
Today this is 2nd time ( 1st it was valentine love pack which was accidently got activated on my phone no. [protected]) when i pressed left key i got a message thank you for activating cricket pack and again you have deducted my a/c balance. Now and when I called up your people on 121 he transferred my line to another dept. and as usual after transferring the line nobody picks up the call.
Now I request you to deactivate the cricket pack and refund the amount and kindly stop your flash messages because I don't need any VAS pack.

Looking towards yours positive reply and support.


Date - 23/02/2011

Place - Mumbai

Thanks & Regards,
Pranav Bhatt
[protected]

I have been a customer of videocon mobile sim service for three month during this three month customer support had respond me only three time.

now i have balance deduction problem and special offer problem, i have been try to connect the CC but none of my one hundred call answered.

so please a take a serious action against this service provider and ban the videocon mobile sim service in India.

thanking you

Regarding Complain id[protected], 41968375, 42098554
Service id[protected], 42479078, 42221672

You can get the details of the complain from these above complain id. Also I am giving the details.

A service called Love Express is activated automatically around 20 days back and some amount was deducted from my prepaid account. I never activated this, it was activated automatically by Videocon only. I called to customer care immediately for this and nothing is happened, Then I called your nodal office, here also nothing is happened, last I called to appellate officer and the person name is Asmita Borse on 16th of Feb. She told me issue will be resolved within 2 days but till now nothing is happened. Again I called on 21th Feb and your appellate officer (Asmita Borse) told it may be resolved within 48 hours. In between this that LOVE Express service is renewed and again some amount is deducted. Till now nothing is resolved.

I asked for the immediate deactivation of this service as well as refund for this unauthorized deduction. Its already renewed 2nd time and its not yet deactivated. And within next two day again it will be renewed if you unable to stop this services.

Also your appellate officer (Asmita Borse) is not able to give any replay on this, only she is repeating this one sentence- Complain has been forwarded to back-end department and she can not do anything now. Even she disconnecting the call by telling this line only.

videocon against unwanted dedected my account Rs.60.

With reference to my Videocon CDMA Mobile -V1425 EMI no. [protected], date of purchase[protected], this is to note that the same was not working properly and was submitted at their service centre M/s Taipan Electronics, 12, Prashant Sadan, Eksar Road, Bhabai Naka, Borivali west, Mumbai on Jan 11, 2011 ( Call ID: TE-1-VG[protected]DW) but the same was returned back to me on Jan 27, 2011 without repairs. The reason given for the same was that their service centre is cancelled by Videocon and advised me to visit another centre at Mira Road. When I visited their service centre located at Mira Road, I got surprised to note when they told me that my mobile has gone out of warranty as the earlier service centre has used some liquid which is sub-standard and not allowed to use by Videocon.
It’s very disgusting that their service centre is using something which is not allowed by them. How is it customer’s responsibility to check the same? I gave my mobile at their authorised service centre and not aware and even not concerned that what process they use.
I tried to contact Videocon Customer Care by various means, every time they assured that they would look into the matter but no action taken by them in last one month.

i am kashish from rishi ngr,ludhiana.i am facing huge network probem from vidocon. there is very low signal of videocon at rishi ngr... and rishi ngr is very developed and popular place in ludhiana... 3-4 months before, i had submit the network complaint at videocon customer care .... and they told me that YOUR PROBLEM WILL DEFINATELY SOLVED WITH IN 20 DAYS............but even after 3months,my network problem is not solve.plzzz do something......
phon no-[protected]
address- kvm colony, rishi ngr , ldh.

I had brought Videocon Fully Automatic Top Loading washing machine on 25/12/2009 from Greater Noida which is under warranty. Now on 3rd Feb there was a problem with machine, which was reported to there customer support department (Complaint No. GHA[protected]). Engineer Pramod visited our place on same day i.e 3rd February 2011 at 6:00 pm and told us that machine needs to be taken to workshop for repair for which company will send a tempo. On 5th February Saturday the machine was picked up by HI-TECH SERVICES AUTHORISED SERVICE CENTRE for Videocon B-14, Sector-64, Noida No.[protected],[protected], [protected]. The person gave us a slip and took the machine.
After this the company had closed the complaint from there end with a remark that the person did not responded to our call. After 5 days on 10th February we called up to know the status of the machine and we were given another new as they didn't knew how the complaint got closed after picking up the machine (complaint no. GHA[protected]) but the machine is still pending.
We are calling them on daily basis to know when the machine will be returned back but the nos. they are giving either nobody responds on those nos. or they are unavailable and all mobiles have been switched off.
The consumer service toll free no.[protected] is the only no. which responds where they are not able to give the information and only thing they say is we have put your call on top priority someone will contact you soon but again there is no respond.
Kindly help us to get the thing sorted out as it has already been 13 days when the machine is missing.

Thanks & Regards

Sameer Rajan
[protected]

I had purchased a Videocon D-240 refrigerator on the 23 Nov-2008( Bill attached). This refrigerator was installed in Jan 2009. Since it's installation it has encountered multiple failures of different nature within the warranty period . In one of the job cards dated 22/08/2009 ( Scanned copy attached) I had made an observation that the refigerator has encountered trouble four times in the last six months and within the warranty period which compels me to loos faith over the product and had requested Videocon to either change the fridge or extend the warranty. But this fell on deaf ears and no action was taken. The fridge again created trouble in Jan 2010 and an engineer visited me. Even then I had written to Videocon about the faulty and erratic nature of the product but to no avail. The fridge has again encounterd trouble and I lodged a complaint again complaint no. GHA[protected] dtd 30-jan-2011 the engineer visited and identified that the gas needs recharging. Refer the attached Job card dated 22/08/2009 the gas was recharged within the warranty period and I am surprised that fridge needs anual gas recharging.. I am appalled by the attitude of Videocon that despite writing so many emails to them and phone calls they respond in their usual manner and no senior level executive has talked to me or tried to understand my trouble. Please hel in this Regards. I will be grateful.
Varrious Complaint numbers are:
1. GHA [protected] dtd 22/04/09
2 GHA [protected] dtd 26/04/09
3. GHA [protected] dtd 08/05/09
4. GHA [protected] dtd 22/08/09
5. GHA [protected] dtd 09/01/10
6. GHA[protected] dtd 30-jan-2011

Regards
Vikas Singh
10B/126 Sec-10
Vasundhra
Ghaziabad-201012
Mob:[protected]
emqail:[protected]@gmail.com

Faulty Hand Set
Dear Sir/Madam,
I purchased a VIDEOCON Handset model No. V1425 in the month of August 2010 its a dual sim mobile.

In the month of december onwards there is frequent problem of Key Paid Not Working And Charging problem...

I had given for servicing to the authorized service centre namely ACCEL FRONTLINE services twice during the month of december, infact literally it was in the service centre for the whole month but could not get any permenant solution till date.

I have also made a complaint to the VIDEOCON CUSTOMER CARE in the Last 2 month stating the problems i have been facing due to the faulty hand set. They adviced me to report to the same authorized dealer once more but that too i found of no use.

I would like to request you please do the needful to change the handset and take some stern action to provide me the justice.

If required details of all relevant documents will be provided.

Waiting for ur quick reply.

Thanking you,

Mr.R.A.ABBASI
D/96 Sankalp Nagar.
juhapura
ahmedabad

Mobile No. [protected]

I have purchased a Videocon 34″ Jumbo TVs on 13/12/2007 from a Dealer of Video con Company M/s NEXT RETAIL SHOP on 13/12/2007. Under Scheme “Mano Ya Na Mano”. In which Video con Guarantees & Promise us on purchase on each JUMBO TV give us Bond that after completion of 2 years & 11 month from purchase Date Company gives Free 32″ Plasma LCD from date of purchase on each JUMBO 34″ TVs. Dealer have Charged Total Rs 19990/-for each set. In which
Rs.12990/- for TVs Cost & Rs 7000/- Security against Bond issued in lieu of Plasma 32″ LCD.
Now after Completion of 2 years & 11 month from date of
purchase on each TVs we gone to Dealer for get 32″ free Plasma LCD. He denies us & Says talk to Company. On the time of sale of this Scheme dealer not clear this thing that Company Issued directs LCD to us. Now when we talk
direct to the company people they told that we have to pay Rs 4980 against local taxes and transportation. This is not fair that a company promised us a 32 inches plasma lcd at free of cost and mentioned that we have to bear the local taxes and transportation in the bond.

Dear Sir,

To inform you that i bought a new videocon split ac model no.- VKS 52CE1 on 28/11/09 & after 2 month there was a problem with cooling & regarding this we had informed the customer care & the technician came from the service dept for repair & he found there was problem with the leakage of gas & then he filled accordingly & it was working, the technician assure that there will not be any problem further.But now- 2 days before (on 8/02/11) when i checked the ac having the same problem of cooling & the same i complain through the toll free & the service dept respond to it in time,today the technician came & check it found the same problem of gas leakage. & said there will be charge of Rs.2100.00 (Rs.1500.00 for gas filling,Rs.350 technician charges & Rs.250 for transportation) towards the repairing of it.But i could not able to get about the transportation charges & even not satisfied with the performance of the AC.