[Resolved] Videocon Mobile Services — Activation o[censored]nwanted packs | |||
To, Videocon Mobile Services. Dear Sir, Sub - Refund of my Prepaid Balance. In reference to the above subject I (Pranav Bhatt) have a small complaint regarding our services. I do receive flash messages from your side for different offers and packs and in all messages you have only one option to activate that ok button. when phone is idle and i press my left selection key your packs automatically get activated and i am charged for that. Today this is 2nd time ( 1st it was valentine love pack which was accidently got activated on my phone no. [protected]) when i pressed left key i got a message thank you for activating cricket pack and again you have deducted my a/c balance. Now and when I called up your people on 121 he transferred my line to another dept. and as usual after transferring the line nobody picks up the call. Now I request you to deactivate the cricket pack and refund the amount and kindly stop your flash messages because I don't need any VAS pack. Looking towards yours positive reply and support. Date - 23/02/2011 Place - Mumbai Thanks & Regards, Pranav Bhatt [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
i have to activated caller tune on my prepaid mobile no. but it has been activated with my permission and charges is dedicated from my account. i want to deactivate my caller tune services and want waver as i hve not requested for the same.
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Videocon — Cricket pack and refuse offer
I am a subscriber of Videocon mobile (Prepaid) no.[protected] . But on 24.3.2011 company has subscribe cricket pack without any request. Than I made a call to their customer care & really dis-satisfied by their executive on same day. Co. is refusing to refund the subscription charges even after conversation after 2-3 times. Sir even no one of my family member is intterested in game like cricket. and i got following message recharge within 2 days for Rs.45 and get talk value of RS.50. Also enjoy all local and STD calls at 25 paise for one month. i confirm customer care before recharge. But all outgoing call charged narmal rate now customer care executive refuce this offer. Please look into the matter & just take care of other peoples who can't afford like this but they wants to b in touch with their nears & dears...........Regards