[Resolved]  Videocon Mobile Services — Very very poor service even by Appellate Officer

Address:

Mumbai City, Maharashtra

Regarding Complain id[protected], 41968375, 42098554
Service id[protected], 42479078, 42221672

You can get the details of the complain from these above complain id. Also I am giving the details.

A service called Love Express is activated automatically around 20 days back and some amount was deducted from my prepaid account. I never activated this, it was activated automatically by Videocon only. I called to customer care immediately for this and nothing is happened, Then I called your nodal office, here also nothing is happened, last I called to appellate officer and the person name is Asmita Borse on 16th of Feb. She told me issue will be resolved within 2 days but till now nothing is happened. Again I called on 21th Feb and your appellate officer (Asmita Borse) told it may be resolved within 48 hours. In between this that LOVE Express service is renewed and again some amount is deducted. Till now nothing is resolved.

I asked for the immediate deactivation of this service as well as refund for this unauthorized deduction. Its already renewed 2nd time and its not yet deactivated. And within next two day again it will be renewed if you unable to stop this services.

Also your appellate officer (Asmita Borse) is not able to give any replay on this, only she is repeating this one sentence- Complain has been forwarded to back-end department and she can not do anything now. Even she disconnecting the call by telling this line only.